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Whitepaper: The acceptance of chatbotsWhatsAppConversational AIChatbot integration
Create chatbots intuitively in the BOTfriends X platform and integrate them into your desired channels such as WhatsApp.
One chatbot platform - countless use cases
WhatsApp is used by millions and is therefore an important interface for direct customer contact. Many see it as an important service channel and expect high-quality support around the clock. With BOTfriends X, you can use Conversational AI and Generative AI to develop smart chatbots and integrate them seamlessly into WhatsApp. Your virtual agent can handle up to 80% of support requests automatically, resulting in faster response times and efficient cost reduction in customer service.
Integrate knowledge base
Upload documents or website links to our chatbot platform to automatically train the bot with your information. Within minutes, the chatbot is ready for use in WhatsApp. This eliminates the need for lengthy initial training and manual insertion of questions and answers - Generative AI technology takes care of this process for you!
Bookings & Reservations
In industries such as hotels or travel agencies, the WhatsApp chatbot can automate bookings, reservations and appointment requests. Customers can book or change appointments directly via WhatsApp, which simplifies the booking process and reduces the workload of service agents.
Order status & shipping information
Improve the customer experience with the integration of WhatsApp in BOTfriends X by offering your customers quick and convenient access to important information. Seamless integration with ordering systems gives customers instant help with frequently asked questions.
Why you should automate your customer service with BOTfriends X & WhatsApp
The integration of WhatsApp into the conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with chatbots:
Increased range
WhatsApp is one of the world's most popular messaging platforms. The integration allows you to reach a wider group of customers and interact with them directly, no matter where they are.
Improved customer interaction
With WhatsApp, you can offer fast and efficient communication. Customers can make inquiries around the clock and in different languages and receive answers in real time, which demonstrably increases customer satisfaction.
Automation of routine requests
Thanks to the chatbot, frequently asked questions can be answered automatically, which reduces the workload of your service agents and cuts customer service costs at the same time.
Integration with other systems
BOTfriends X enables seamless integration with existing CRM and ERP systems to ensure a consistent customer experience across different channels.
Analytic tools
The integration of WhatsApp into the conversational AI platform BOTfriends X provides valuable insights into customer interactions and preferences, which contributes to the continuous improvement of your customer service.
Integrate applications and automate your service
Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.
Frequently asked questions
A WhatsApp chatbot is an automated program that interacts with users via the WhatsApp Business platform. It uses artificial intelligence (AI) or predefined rules to mimic human conversations. The chatbot can answer typical customer queries immediately, provide information and automate processes. With solutions such as the BOTfriends AI Agent platform, companies can create intelligent WhatsApp chatbots without any programming knowledge. These bots are available 24/7 and relieve service teams by taking over standard requests and thus ensuring fast response times.
A WhatsApp chatbot is revolutionizing customer communication. It enables 24/7 service and provides immediate answers, which significantly increases customer satisfaction. Companies relieve their team, as the WhatsApp chatbot automates recurring questions and routine tasks. This leads to an efficient reduction in customer service costs. It also improves the scalability of communication, automatically qualifies leads and offers personalized interactions. With the BOTfriends platform, companies can automate up to 80% of support requests and often achieve significant time savings in the first month.
The free WhatsApp Business app is designed for small businesses with basic automation, but is not always GDPR-compliant. The WhatsApp Business API, on the other hand, offers comprehensive functions for medium-sized and large companies, including powerful AI chatbots, extensive automation and GDPR-compliant use. It enables professional, scalable customer service and flexible settings. BOTfriends uses the WhatsApp Business API to offer companies a secure, efficient and fully integrated solution for their WhatsApp chatbot strategy that also covers complex use cases.
A WhatsApp chatbot from BOTfriends can be used in a variety of ways, for example for bookings and reservations, providing order status and shipping information or answering frequently asked questions. The BOTfriends AI Agent platform can be seamlessly integrated into existing systems. Possible integrations include common CRMs (e.g. HubSpot, Salesforce, Oracle), ERP systems (such as SAP Ariba, SAP SuccessFactors), communication tools (Microsoft Teams, Google Workspace) and e-commerce platforms (Shopify). This integration enables end-to-end, automated and personalized customer service on WhatsApp.
Creating a WhatsApp chatbot with the BOTfriends AI Agent platform is intuitive and requires no programming knowledge. Companies can feed a central knowledge base with their documents and website links, which the bot accesses. Generative AI technology enables the bot to creatively combine answers from this knowledge. Important steps include defining the bot's goals, shaping its personality, testing before going live and continuous optimization. BOTfriends also offers professional support from experienced teams to enable a fast go-live in just 1-2 weeks.