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Free training: Chatbot crash course
Whitepaper: The acceptance of chatbotsAI chatbots for energy and municipal utilities.
With the help of virtual assistants, you can relieve employees, offer better customer service and automate repetitive processes. The increased accessibility also gives you a clear advantage over your competitors.
→ Benefit from our exclusive offer for VKU members.
Application areas for your AI chatbot
Customer service in the energy and utilities industry involves a large number of recurring tasks,
which can be ideally answered automatically by virtual assistants.
Report meter reading
How do I read the meter correctly? Where is the form again? - These questions are now a thing of the past. The chatbot guides your customers through the process. And the lazy ones simply send in a picture instead of typing in the meter reading.
product consulting
Would your customers also like to be advised outside opening hours? No problem! A chatbot is available 24/7 to help your customers find the right product and the right rate.
Adjust discount
Not every customer request requires contact with an employee. With a chatbot, you offer your customers a self-service solution that allows them to make simple changes themselves.
Relocating
Offer your customers the option of taking their contracts with them to their new home without any complications in the event of a move. By integrating the bot into corporate systems, all data can be stored directly.
Change SEPA mandate
A frequently occurring case in customer service is the change of the SEPA mandate. This sensitive data can also be mapped automatically with a chatbot.
Interactive FAQs
Numerous general questions from your customers are already answered in an FAQ database. The chatbot can bring them to life interactively and output the answers competently.
All important chatbot features combined on one platform. Supported by Expert:innen consulting.
Human Handover
Hand over conversations via live chat to your employees.
Personal contact:inside
Our Success & Partner Managers are always at your side.
Low code
With our platform, even non-developers can build and operate a chatbot without much effort and prior knowledge.
24/7 service
Chatbots answer your customers' questions 24/7 instantly.
Who are the BOTfriends?
BOTfriends designs and develops successful chat and voicebots for a wide range of customers. Years of experience meet individual consulting and an intuitive platform that greatly simplifies the creation and maintenance of bots.
"With "Karl", we are pleased to make another digital trend tangible and usable for our customers. Our chatbot optimally complements our existing online channels and offers our customers the opportunity to get answers to questions about Süwag or their energy product around the clock. In addition, we are proud to provide our customers with Karl, a virtual assistant who perfectly supports them in communicating their meter reading and can even help them find the right tariff."
Benjamin Ritter
Digital Marketing Officer, Süwag Vertrieb AG & Co. KG
Exclusive VKU member offer
Your strategy talk with AI experts
One of the biggest challenges in the energy and utilities sector is the high competitive pressure. A good and efficient customer service ensures less churn and lasting trust in your company. AI assistants should therefore be part of your digital customer service strategy to relieve employees and increase accessibility.
- Concrete AI recommendations for action for your company
- Real use cases from the energy industry
- Non-binding & Competent
Further contents
Süwag AI Chatbot Case Study
Learn in the case study how Süwag handles more than half of all FAQ requests through a chatbot thanks to the use of BOTfriends solutions.
7 Chatbot Use Cases for the energy industry
The potential for using conversational AI technologies such as chat and voice agents are almost limitless. In the blog article we show you 7 concrete use cases.
How electricity providers can use chatbots to retain customers when they move
In the article you will learn how you can retain your customers with services despite the move, how a chatbot can help you with this and how a relocation chatbot works.
e|m|w guest article: Chatbots and voice assistants for energy suppliers
Our guest article in e|m|w magazine focusing on "Digitalization in Sales". Get insights about the opportunities and benefits of chatbots for energy suppliers.