BOTwiki

A

Agent Tools
AI Task
AI Workflows
Aleph Alpha
Artificial General Intelligence (AGI)

C

Channel Connector
Chatbot
Chunking für RAG
Clustering
Collected Data
Confidence Score
CCAI (Contact Center AI)
AI Context
Context Window
Contextual Awareness
Conversational Analytics
Conversational AI Plattform
Conversational Copywriting für AI
Conversational Design
Conversational Map / Conversational Flow
Conversational Testing
Custom GPT
Custom Voice

E

Edge Case
Embeddings
Entität

F

(Default) Fallback
FAQ Bot

G

Generative AI
Geführte Kommunikation / Guided Communication

H

AI Halluzinationen
Happy Path
Human Handover
Human in the Loop
Hybrid Human Chatbot

I

AI Instructions
Insult Rate
Intent

K

AI Knowledge Base
AI KPIs

L

LangChain
LangSmith
AI Latenz

M

Machine Learning (Maschinelles Lernen)
Markdown Prompts
Messenger Dienste
Model Context Protocol (MCP)

N

Natural Language Generation
Natural Language Processing
Natural Language Understanding (NLU)

O

On Premise
OpenAI
AI Agent Operations

P

Pause Filler
Phonebots/Voicebots
AI Agent Prebuilts
Prompt Engineering
Prompt Injection
Prompt Jailbreaks

R

RAG (Retrieval Augmented Generation)
RCS - Rich Communication Services
Rich Media Elements
Reasoning

S

Semantic Search
Sentimentanalyse
Session Initiation Protocol (SIP)
Speech-to-Speech
Streaming Response
System Entities

T

AI Temperature
Text to Speech
AI Tokens
Tone of Voice (Tonalität)
Agent Tools
Chatbot Training
Trainings Phrasen / Utterances
Transformers
Triage-Agent (Routing-Agent)

U

V

Vector Database
Phonebots/Voicebots
Voice Cloning

W

Wizard of Oz Experiment
Word Error Rate (WER)

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