Two bots advise on the customer service hotline

Chatbots as new customer advisors?

"The customer is king." There's nothing like that old wisdom...


Chatbot a&o Hostels

Interview with a&o Hostels about the use of BOTfriends X

a&o Hostels, Europe's leading hostel chain, lays the foundation stone for the...


The BOTfriends Persona Canvas - 10 steps to really understand your target group | Part 2

BOTfriends Persona Canvas The target groups of a chatbot are so diverse,...


The BOTfriends Persona Canvas - 10 steps to really understand your target group | Part 1

BOTfriends Persona Canvas The target groups of a chatbot are so diverse,...


Develop your chatbot concept - Part 2

Develop your chatbot concept - Part 2 In the second part, we'll...


Voice assistants give brands a voice

What makes a brand? Your logo? The products? The testimonials that she...


Why Dialogflow alone is not enough

Chatbots for Enterprises - How Dialogflow can be complemented ideally

Chatbots for Enterprises - How Dialogflow can be optimally supplemented...