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Whitepaper: The acceptance of chatbotsPhonebot, email automation & chatbot for energy suppliers and municipal utilities
Solve service bottlenecks immediately: Relieve phone, email & chat with intelligent phonebots, automated mailbox processing and 24/7 self-service.
"Working with Botfriends is truly impressive, as they consistently deliver exceptional responsiveness. It's a pleasure to work with such a dedicated and efficient team."
Karlsruhe municipal utilities
"Thanks to real-time speech recognition, we can provide our customers with an intuitive system that is easy to use. This allows us to reduce the call volume to the contact center service portal in the long term."
City of Krefeld
"Communication with BOTfriends is very good and uncomplicated. The technical implementation is flawless, the tools are logical to use and the chatbot works the way you want it to."
Süwag Vertrieb AG & Co. KG
"We like the uncomplicated and flexible exchange with the BOTfriends. You always get food for thought and a new perspective. The bot helps us to answer "simple" customer queries on a daily basis."
one | energy in saxony
Advantages of chatbots & voicebots forEnergy suppliers and municipal utilities
Challenges in energy supply company customer service
Municipal utilities and energy suppliers face major challenges in customer service. Frequently asked questions, which can actually be answered in self-service, often put a strain on existing resources and result in a high workload for service staff. Experience with other companies means that customers are also used to being looked after around the clock.
Efficient AI solution for energy supply companies
With BOTfriends, energy supply companies are revolutionizing their service processes. By using intelligent chatbots and voicebots, inquiries are processed quickly and accurately. Our solutions offer round-the-clock support and are able to handle a large number of inquiries simultaneously.
AI agents for energy providers: Focus on complex requests by automating repetitive requests and processes
72,5 %
of the recurring questions are answered automatically.
Ø 10,000 minutes
Time savings through automation from the 1st month.
80+ companies
already rely on chatbot & voicebot solutions from BOTfriends.
"With "Karl", we are pleased to make another digital trend tangible and usable for our customers. Our chatbot optimally complements our existing online channels and offers our customers the opportunity to get answers to questions about Süwag or their energy product around the clock. In addition, we are proud to provide our customers with Karl, a virtual assistant who perfectly supports them in communicating their meter reading and can even help them find the right tariff."
24/7 support thanks to AI chatbot & voicebot
Automated meter reading reporting
How do I read the meter correctly? Where is the form again? - These questions are now a thing of the past. The chatbot or voicebot guides your customers through the process. Or even more convenient: simply send in a picture of the meter reading by email or in the chat.
Answer incoming emails automatically
Our omnichannel AI platform can also be used to implement more complex processes such as replying to emails. AI agents help to classify, escalate or reply to incoming emails. You always decide on the degree of automation yourself.
Quickly adjust the discount?
Not every request requires contact with employees. With a chatbot or phonebot, you can offer your customers a self-service solution that allows them to make simple changes themselves very quickly.
Omnichannel customer service made easy
AI agents can be used in different channels at the same time. Whether phone, email or chat - with our omnichannel solution, you can manage all channels on one platform.
The powerful Conversational AI platform for energy suppliers -Supported by Generative AI
Create AI agents that respond just as intelligently and nuanced as a human in just a few minutes.
Agentic Dialogs
Create your AI agents prompt-based even without development knowledge.
Human Handover
If an AI agent does not have a suitable answer ready, it can forward your users to your employees via live chat.
Multi-language
Offer multilingual support. Your bot understands and responds in more than 120 languages.
Role Management
Work as a team on your bot projects and decide who should have access to what.
Analytics
Analytics data can be used to monitor and further optimize the success of your AI agent projects.
Your bot grows with
A new API? Another channel? No problem - you can expand and scale your setup at any time.
Features that make the difference
Other providers
No templates
No industry experience
Often hidden costs
No integration templates
No individual onboarding
No Voicebot / Phonebot
Not GDPR-compliant depending on GenAI
More about AI in the energy sector
From project start to go-live:We accompany you on your Conversational AI Journey
At BOTfriends, we stand for more than just an intuitive conversational AI platform. To ensure that your vision becomes reality, we are always on hand as your expert advisor, problem solver and partner.
Together we develop your bot concept, the conversational design and support you with our experienced team of developers and success managers during project implementation.
Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.
Find out more about our process and shape the future of communication with us. We look forward to advising you individually and creating a tailor-made use case for you.
Your strategy meeting with AI experts
Would you like to find out how our innovative Conversational AI solutions can revolutionize your customer communication? Fill out our contact form and we will get back to you as soon as possible. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems (e.g. Schleupen)
Frequently asked questions
A chatbot or voicebot for energy suppliers is intelligent software that automates communication with customers. It understands and answers questions around the clock, relieving the burden on service staff and improving the customer experience. Such a system can take on a variety of tasks, including answering frequently asked questions about tariffs, bills or contract details. It can also assist with more complex processes, such as meter reading, reporting a move or adjusting discounts. Modern solutions such as those from BOTfriends use Generative AI to conduct conversations naturally and accurately and can be used as both chatbots and voicebots.
An AI agent revolutionizes customer service for energy suppliers and municipal utilities by offering 24/7 availability and eliminating waiting times. It enables customers to resolve issues independently at any time, which significantly increases customer satisfaction. At the same time, the chatbot or voicebot relieves energy supplier employees of repetitive standard inquiries so that they can concentrate on complex or sensitive cases. BOTfriends' solutions automate up to 72.5% of recurring questions and save an average of 10,000 minutes of processing time per month from the first deployment, sustainably improving efficiency and service quality.
A chatbot or voicebot for energy suppliers automates a wide range of processes. These include reporting meter readings (even by picture), updating contract data when moving house, adjusting payments on account and explaining bills. Furthermore, an AI agent can assist with product and tariff advice, guide customers through the sign-up process and answer general FAQs. Through deep system integrations, such as those offered by BOTfriends with platforms like SAP Ariba or Oracle Fusion Service, these bots can maintain customer data directly in the system and enable seamless end-to-end automation.
Implementing an AI agent solution for energy suppliers can be surprisingly quick with the right partner. BOTfriends offers pre-configured utility templates and a no-code platform (BOTfriends X) that enables companies to go live with a functional chatbot or voicebot in as little as 4 weeks. This significantly reduces the setup effort, as there is no need to manually create thousands of questions and answers; the AI learns based on existing documents and websites. BOTfriends also accompanies energy suppliers from target definition to go-live and offers long-term support for further development and optimization.
Yes, data security is a top priority for a professional AI agent for energy suppliers. BOTfriends guarantees 100% GDPR compliance by hosting and processing data in Europe, including the OpenAI connection via Microsoft Azure in Western Europe to not transfer data to the US. The platform meets the highest standards for data security and transparency, and the bots are clearly labeled to ensure ethical communication Penetration tests and continuous security checks, which are also carried out by partners, confirm the robustness of the solutions.