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Whitepaper: The acceptance of chatbotsAI chatbots and voicebots in medicine and healthcare
Optimize your communication with patients or customers and make your appointment scheduling, inquiry processing and information provision more efficient. All secure and GDPR-compliant.
Advantages of chatbots and voicebots inmedicine and healthcare
Challenges in the healthcare sector
The healthcare sector is facing increasing challenges in customer service.
Efficient AI solution for the healthcare industry
With BOTfriends, companies in the healthcare sector are revolutionizing their service processes. By using intelligent chatbots and voicebots, inquiries are processed quickly and accurately. Our customized solutions offer round-the-clock support and are able to handle a large number of requests simultaneously.
Increasing customer demands on service
62%
state that difficulties in contacting a healthcare provider, including a long time on hold, are a knock-out criterion when choosing a healthcare provider.
60%
of consumers in the healthcare sector expect omnichannel communication. They want to receive quick help with various concerns via all channels.
42%
say that the ability to make and change appointments online plays an important role in the choice of service provider.
"The collaboration with BOTfriends is simply fantastic. The workshops are extremely supportive and motivating. The open communication allows us to share our ideas freely and develop great solutions together. Their reliability has enabled us to deliver high quality results. Working with them has been one of the best experiences I've had so far."
"The collaboration with BOTfriends is simply fantastic. The workshops are extremely supportive and motivating. The open communication allows us to share our ideas freely and develop great solutions together. Their reliability has enabled us to deliver high quality results. Working with them has been one of the best experiences I've had so far."
The AI solution for medicine and healthcare
Medical service providers
Application examples: Appointment management, customer support, order management
Pharmacies
Application examples:
Online advice, provision of information, order processing, checking availability
Clinics
Application examples:
Appointment management, treatment information, prescription telephone, employee assistance
Medical centers and practices
Application examples:
Appointments, patient information, prescription requests, appointment reminders, prescription telephone
Laboratories
Application examples:
Querying findings, sample tracking, questions about tests, logistics planning
Care facilities
Application examples:
Visitor information, care planning, complaints management
Support your customers / patients with a wide range of concerns,around the clock, on every channel and in all languages.
Appointment management
Making appointments already covers the majority of daily service requests. By integrating the bot into your telephone system, for example, you can take your automation to the next level. The bot recognizes the type of appointment and collects all relevant data. Proactively remind your patients of upcoming appointments to avoid idle time.
Patient information
Staff have to deal with many queries that patients could simply answer themselves - such as opening hours, treatment offers or medical instructions. With just one click, you can import your FAQs and information data sheets into the platform and the bot will automatically answer a wide range of queries.
Handover to medical professionals
The bot is available around the clock and relieves the staff as much as possible. However, if a request requires specific expertise, it seamlessly transfers the conversation to the medical staff. This ensures that your patients receive the right support at all times - whether digitally or in person.
Seamless integration into your tools, systems & processes
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
Data protection and transparency.Our platform meets the highest standards.
Our platform is 100% GDPR-compliant. All patient data is encrypted and stored securely. This ensures the privacy of all data at all times.
Our platform already meets the requirements of the EU AI Act. We follow the highest ethical and technical standards and clearly labeled bots ensure transparent communication.
Our platform is BFSG-compliant and therefore meets the high requirements for accessibility. Our solutions should be accessible and usable for all people - without barriers and with maximum convenience.
Chatbots, phonebots & automation - all on one platform.Supported by Generative AI.
Create chatbots and phonebots that respond just as intelligently and nuanced as a human in just a few minutes.
No Code
Create and train AI bots even without development skills. Our No Code solution makes it possible.
Human Handover
If a chatbot does not have a suitable answer ready, it can forward your users to your employees via live chat.
Multi-language
Offer multilingual support. Your bot understands and responds in more than 120 languages.
Role Management
Work as a team on your bot projects and decide who should have access to what.
Analytics
Analytics data can be used to monitor and further optimize the success of your bot projects.
Your bot grows with
A new API? Another channel? No problem - you can expand and scale your bot setup at any time.
From project start to go-live:We accompany you on your Conversational AI Journey
At BOTfriends, we stand for more than just an intuitive conversational AI platform. To ensure that your vision becomes reality, we are always on hand as your expert advisor, problem solver and partner.
Together we develop your bot concept, the conversational design and support you with our experienced team of developers and success managers during project implementation.
Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.
Find out more about our process and shape the future of communication with us. We look forward to advising you individually and creating a tailor-made use case for you.
Your strategy meeting with AI experts
Want to learn how our innovative Conversational AI solutions and chatbots can revolutionize your customer communications? Fill out our contact form and we'll get back to you right away. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems
Frequently asked questions
A healthcare chatbot or phonebot is an AI-supported dialog system that uses natural language processing to automate communication between patients, medical staff and healthcare facilities. These digital assistants can perform a variety of tasks, including answering questions about symptoms, treatments or medications and assisting with appointment scheduling. They are supported by medical databases to provide accurate and relevant information. The BOTfriends AI Agent platform enables the development of such intelligent AI agents that can be seamlessly integrated into existing healthcare systems to optimize service for patients and efficiency for professionals.
A chatbot or phonebot for the healthcare sector can take on numerous tasks to relieve the burden on both patients and medical staff. These include automated appointment scheduling and management, providing comprehensive patient information such as opening hours or treatment options and reminders about medication or upcoming appointments. They can also carry out initial symptom checks to provide a preliminary assessment and refer patients to the right place. For healthcare facilities, such an AI agent also offers support in the area of HR management by answering HR queries or simplifying IT support. BOTfriends' solutions are highly customizable to cover specific use cases in clinics, medical practices, pharmacies or care facilities.
Yes, a chatbot or phonebot can be used securely and in compliance with data protection regulations in the healthcare sector, provided the platform meets strict standards. The BOTfriends AI Agent platform is 100% GDPR-compliant, already meets the requirements of the EU AI Act and is BFSG-compliant for accessibility. Patient data is encrypted and stored securely Transparent communication through clearly labeled bots ensures that users are always informed about the use of AI. This ensures that sensitive medical information is handled with the utmost care and that data protection is guaranteed at all times.
No, an AI agent is not intended to replace doctors or medical professionals. Rather, these intelligent systems serve as supporting tools that automate routine tasks and provide initial assistance. Their role is to relieve specialists by answering frequently asked questions, coordinating appointments or providing relevant information. For complex or sensitive issues, a seamless handover to healthcare professionals is a core function of the BOTfriends platform. This ensures that patients always receive the right support, whether digitally or in person, and doctors can focus on more complex treatment cases.
The use of chatbots or phonebots offers healthcare facilities considerable advantages. They ensure 24/7 availability for patients, reduce waiting times and improve patient satisfaction. By automating up to 80% of standard inquiries, they relieve the burden on medical staff, allowing them to focus on more complex cases. This leads to cost savings and more efficient use of resources. BOTfriends offers a scalable conversational AI platform that includes both chatbots and phonebots and can be seamlessly integrated into existing systems such as CRM or appointment management tools. Multilingual support (over 120 languages) also ensures barrier-free communication with a wide range of patients.