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Whitepaper: The acceptance of chatbotsAI chatbots & voicebotsfor public transport companies
With an advanced platform, we offer customized solutions that enable your passengers to interact seamlessly and intuitively. Whether it's timetable information, ticket bookings or real-time information on delays - improve efficiency and customer satisfaction in the long term.
Advantages of chatbots and voicebots in public transport and transportation
Challenges in public transport customer service
Public transport faces major challenges in customer service. Frequently asked questions, which can actually be answered in self-service, often put a strain on existing resources and result in a high workload for service staff. Experience with other companies means that customers are also used to being looked after around the clock.
Efficient AI solution for public transport
Public transport companies are revolutionizing their service processes with BOTfriends. By using intelligent chatbots and voicebots, requests are processed quickly and accurately. Our solutions offer round-the-clock support and are able to handle a large number of requests simultaneously.
Digitizing public transport with smart AI chatbots and voicebots.Efficient process automation meets intelligent system integration.
72,5 %
of the recurring questions are answered automatically.
Ø 10,000 minutes
Time savings through automation from the 1st month.
80+ companies
already rely on chatbot & voicebot solutions from BOTfriends.
"We can answer hundreds of customer inquiries automatically without any additional staff. This eliminates the need to hire and train additional staff. It has become so easy that time and resources can be saved to an unprecedented extent."
Support your passengers with a wide range of concerns,around the clock, on every channel and in all languages.
Frequently asked questions (FAQs)
Many answers to questions that service staff deal with could be answered by the passengers themselves. Import your FAQs into the platform with one click and the bot will automatically answer a large number of questions.
Fault reports & news
Proactively inform your passengers about upcoming maintenance work, breakdowns and other information. This provides immediate relief for the service team and creates transparency.
System integration & automation
Frequently asked questions and current messages already cover around 40% of service requests. By integrating the bot into your tools and systems (e.g. SAP, PTNova and Microsoft Teams), you can take your automation to the next level.
The powerful Conversational AI Agent platform -Supported by Generative AI
Create chatbots & voicebots in minutes that respond just as intelligently and nuanced as a human.
No Code
Create and train AI bots even without development skills. Our No Code solution makes it possible.
Human Handover
If a chatbot does not have a suitable answer ready, it can forward your users to your employees via live chat.
Multi-language
Offer multilingual support. Your bot understands and responds in more than 120 languages.
Role Management
Work as a team on your bot projects and decide who should have access to what.
Analytics
Analytics data can be used to monitor and further optimize the success of your bot projects.
Your bot grows with
A new API? Another channel? No problem - you can expand and scale your bot setup at any time.
Features that make the difference
Other providers
No templates
No industry experience
Often hidden costs
No individual onboarding
No Voicebot / Phonebot
Not GDPR-compliant depending on GenAI
BOTfriends
Ready to go immediately thanks to public transport templates
Many years of experience
Transparent pricing
Onboarding with your contact persons
Phone & chatbot combined in one platform
100% GDPR-compliant
From project start to go-live:We accompany you on your Conversational AI Journey
At BOTfriends, we stand for more than just an intuitive conversational AI platform. To ensure that your vision becomes reality, we are always on hand as your expert advisor, problem solver and partner.
Together we develop your bot concept, the conversational design and support you with our experienced team of developers and success managers during project implementation.
Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.
Find out more about our process and shape the future of communication with us. We look forward to advising you individually and creating a tailor-made use case for you.
Your strategy meeting with AI experts
Want to learn how our innovative Conversational AI solutions and chatbots can revolutionize your customer communications? Fill out our contact form and we'll get back to you right away. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems (e.g.: SAP)
Frequently asked questions
Public transport companies face major challenges in customer service. Frequently asked questions, which could actually be answered by self-service, put a strain on existing resources and lead to a high workload for service staff. In addition, passengers are used to being looked after around the clock. This requires constant availability and fast response times in order to maintain customer satisfaction and increase efficiency. A modern chatbot or phonebot in public transport can help here.
Intelligent AI chatbots and voicebots from BOTfriends are revolutionizing service processes in public transport. They enable seamless and intuitive interaction for passengers by processing requests quickly and accurately. These solutions offer round-the-clock support on every channel and in over 120 languages. Such a chatbot for public transport can automatically answer over 72.5% of recurring questions, which means an average time saving of 10,000 minutes from the first month and significantly reduces the workload on staff.
A chatbot or phonebot in public transport can automate a wide range of requests. These include answering frequently asked questions (FAQs) about timetables, fares or routes. Bots can proactively inform passengers about disruption reports, upcoming maintenance work or other important news. Through intelligent system integrations, for example with PTnova or Microsoft Teams, the bots can also provide real-time information on delays, ticket bookings or specific route requests, which significantly improves the service.
BOTfriends enables particularly fast implementation of AI agents in public transport. A functional bot can go live after just 1-2 weeks. This is achieved by providing ready-to-use public transport templates and a no-code solution that requires no programming knowledge. The experienced BOTfriends team also supports companies with individual onboarding, professional conversational design and comprehensive project implementation to ensure a swift and successful launch.
The AI Agent solution from BOTfriends stands out with several features. The company offers ready-to-use public transport templates and has many years of industry experience. Unlike many other providers, telephone and chatbots are combined in a single platform. BOTfriends emphasizes transparent pricing and offers individual onboarding. In addition, the platform is 100% GDPR-compliant and takes into account the EU AI Act, which offers decisive security and compliance advantages for companies in the sensitive area of public transport.