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Whitepaper: The acceptance of chatbotsVoicebots & chatbots for housing companies
Our comprehensive platform for phone and chatbots offers flexible and efficient AI solutions that will delight your tenants and prospective tenants. Whether you need support with damage reports, apartment inquiries or notices of termination, you can sustainably increase service quality, tenant satisfaction and efficiency.
Advantages of chatbots and voicebots for housing companies
Challenges in customer service
Tenants expect 24/7 availability and want immediate help with most issues. At the same time, many housing companies are struggling with increasing, recurring inquiries. Due to the high volume of inquiries, which often concern standard questions about damage reports or notices of termination, teams quickly reach the limits of their capacity.
Efficient AI solution for the housing industry
Housing companies are revolutionizing their service processes with BOTfriends. By using intelligent chatbots and voicebots, inquiries are processed quickly and accurately. Our tailor-made solutions offer round-the-clock support and are able to handle a large number of inquiries simultaneously.
Why you should choose BOTfriends
Increase in tenant satisfaction
Your tenants receive round-the-clock support thanks to our AI agents. This allows you to resolve any issues quickly and easily, resulting in a longer-term relationship.
Scalability for every request volume
Our AI agents scale flexibly with your inquiry volume - from local housing associations to major national players, without any additional personnel costs.
Multilingualism and channel customization
Our AI agents are customizable for different languages and communication channels (web, app, phone).
Cost reduction through automation
Reduction of support costs by relieving customer service and focusing on more complex requests.
Support your tenants.Around the clock, on every channel and in all languages.
Automate damage reporting
Whether it's a dripping tap or broken heating - the bot can automatically record damage, including photo upload directly in the chat, and forward the report to the appropriate service provider.
Support in finding accommodation
A chatbot records the wishes of apartment seekers and immediately presents them with suitable offers. This allows prospective tenants to find their dream home more quickly, landlords to reduce vacancies and everyone involved benefits from leaner processes because no estate agent needs to be involved.
Arrange viewing appointments
Interested parties can easily request viewing appointments for apartments via the AI bot and book them directly. The bot checks available times, reserves suitable appointments and sends reminders on request - saving everyone time, reducing organizational effort and enjoying a seamless experience.
Change data directly via bot
Whether new bank details or telephone number - the bot updates the tenant's data directly in the system when a change is made thanks to interface automation. So it works quickly and without annoying hotline waiting loops.
Termination without detours
Cancellation request? The bot records the termination request around the clock and stores it in the customer advisor's system. Users also receive direct instructions on which documents are still required for the written termination.
Fast integration into existing systems
Integrate AI Agents quickly and easily into your existing systems. Thanks to flexible APIs and intuitive interfaces, you don't need developers to create seamless connections and benefit from the advantages of a centralized solution. This saves you time and resources and optimizes your business processes immediately.
From project start to go-live:We accompany you on your Conversational AI Journey
At BOTfriends, we stand for more than just an intuitive conversational AI platform. To ensure that your vision becomes reality, we are always on hand as your expert advisor, problem solver and partner.
Together we develop your bot concept, the conversational design and support you with our experienced team of developers and success managers during project implementation.
Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.
Find out more about our process and shape the future of communication with us. We look forward to advising you individually and creating a tailor-made use case for you.
Your strategy meeting with AI experts
Would you like to find out how our innovative AI agent solutions and chatbots can revolutionize your customer communication? Fill out our contact form and we will get back to you as soon as possible. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems