CASERIS: Communication software "Made in Germany" - secure, flexible, future-proof.

CASERIS develops modular communication platforms for companies and the public sector - with a focus on security, flexibility and future viability. Over 20 years of experience and software development in Germany stand for reliable quality and the highest data protection requirements.

CAESAR.CX - Contact Center & Collaboration
Holistic platform for customer service, routing, automation and AI-supported services. Multichannel functions, dashboards, reporting and integrations enable efficient, scalable service processes.

TIMIO.App - The one client for everyday work
A standardized, browser-based client for voice, chat, video and email. Intuitive, high-performance and ideal for mixed teams in the contact center and back office.

TIMIO.360 - MultiCaaS "Made in Germany"
Cloud solution that bundles Contact Center (CCaaS) and Unified Communication & Collaboration (UCaaS) in one interface. GDPR-compliant, optionally operated in German data centers.

Open to technology & integrable
Seamless integration into Microsoft Teams, traditional PBXs and specialist processes - e.g. the BITMARCK_21c|ng SHI standard. Operating models: on-premises, cloud, hybrid.

• German SMEs: customer service, service desk, after-sales
• Healthcare: Health insurance companies, clinics, medical practices - secure processes and specialist procedures
• Public administration & citizen service: accessibility, routing, process management

The voice AI answers calls in natural language, qualifies requests, automatically resolves standard cases and seamlessly transfers them to employees if required - including transcript, summary and context. This allows you to increase availability and service levels, reduce waiting times and relieve teams.