Stadtbau Würzburg

Problem: Increased volume in customer service within phone and email channels. Inquiries repeat themselves for the most part.

Where: Website of Stadtbau Würzburg

Solution: A chatbot, which supports customers of Stadtbau GmbH professionally on the website to get answers to questions about their apartments or their tenancy. Those interested in apartments and houses will be redirected to the search form on the website.