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Stadtbau Würzburg Chatbot

Stadtbau Würzburg

Problem: Increased volume in customer service within the telephone and email channels. The majority of enquiries are repetitive.

Where: Stadtbau Würzburg website

Solution: A chatbot that professionally supports Stadtbau GmbH customers on the website in getting answers to questions about their flats or their tenancy. People interested in flats and houses are redirected to the search form on the website.

Goal: Increased customer satisfaction and 24/7 accessibility.


ClientStadtbau WürzburgYear2019Linkhttp://www.stadtbau-wuerzburg.de/

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About us

BOTfriends GmbH specialises in the development and design of conversational AI applications such as chatbots and voice assistants. With BOTfriends X, the tech start-up has developed a unique software solution that enables employees in companies to independently develop and operate chatbots and voice assistants even without programming skills.

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