Chatbot ROI Calculator
Free training: Chatbot crash course
Whitepaper: The acceptance of chatbotsOverview of costs & features
Benefit from our powerful platform and our comprehensive all-inclusive service - with no hidden costs. Our transparent pricing model ensures that the costs for chatbots, voicebots and AI agents remain calculable. No matter how many users, languages, intents or integrations you need, you will receive an efficient and cost-effective solution for the success of your bot projects. No hidden costs.
Xelerate
on request
Increase your reach and automate it across all contact points.
1 chatbot or phonebot
5,000 chats / 10,000 min
Unlimited channels
Generative AI features
Xclusive
on request
Scaling automation with various use cases and efficient AI workflows.
Chatbots and phonebots
Unlimited chats / voice min.
Custom Generative AI
AI workflows
Premium Services
Onboarding, implementation & supportAll inclusive - for your success
With BOTfriends, you benefit from a powerful platform with clearly calculable costs for chatbots, voicebots and AI agents. Our monthly basic fee includes a comprehensive service package - from onboarding and implementation to ongoing support, at no additional cost. For you, this means: no hidden fees, no surprises - simply transparent and predictable costs for your conversational AI solutions.
BOTfriends
Incl. personal onboarding & kickoff
Implementation of the bot incl. content & processes
Design & UX Workshops
Incl. individual system integrations
Live training & courses for users
Personal Project & Success Manager
Tracking bot performance & optimizations
Other providers
Chargeable onboarding fee
Bot must be built independently
No workshop offer
High costs for system integration
Self-service only
Changing contact persons
No mounting of the bot performance
Feature & cost comparison
From simple chatbots to complex integrations and AI workflows - BOTfriends X offers you the ideal setup for your scalable Conversational AI Journey at clearly calculable monthly costs.
Platform features
| Number of bot projects | 1 | 1 | Unlimited | 1 |
| Phonebot |  |
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| Chats per month | 1.000 | 5.000 | Unlimited |
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| Voice minutes per month | |
or 10,000 | Unlimited | |
| Topics | Unlimited | Unlimited | Unlimited | Limited |
| Languages | Unlimited | Unlimited | Unlimited | Limited |
| Channels | 1 | Unlimited | Unlimited | Limited |
| Human Handover |
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| Live Chat |
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| System integrations | Unlimited | Unlimited | Unlimited | Limited |
| Email templates & integration |
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Platform features
| Xplore Arrange a demo |
Xelerate Arrange a demo |
Xpand Arrange a demo |
Other providers Change to BOTfriends | |
| Number of bot projects | 1 | 1 | 3 | 1 |
| Phonebot | |
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| Text messages per month | 4.000 | 20.000 | 80.000 |
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| Voice minutes per month | |
or 10,000 | and/or 30,000 | |
| Topics | Unlimited | Unlimited | Unlimited | Limited |
| Languages | Unlimited | Unlimited | Unlimited | Limited |
| Channels | 1 | Unlimited | Unlimited | Limited |
| Human Handover |
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| Live Chat |
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| System integrations | Unlimited | Unlimited | Unlimited | Limited |
| Email templates & integration |
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Project services (included in the price)
| Personal onboarding & kickoff |
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| Depending on model |
| Project management & coordination |
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| Often only self-service |
| Design & UX Workshops |
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| Training & education for users |
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| Often only self-service |
| Implementation of the bot project incl. content and processes |
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| Individual system integration |
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| Feedback & Testing |
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| Go Live Support |
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Generative AI
| Managed Generative AI | |
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| Custom Generative AI | |
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| Knowledge Base | |
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| Kowledge Base Limit | - | Unlimited | Unlimited | Limited |
| GenAI Nodes | |
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 Google Gemini |
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 Azure OpenAI |
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Generative AI
| Xplore Arrange a demo |
Xelerate Arrange a demo |
Xpand Arrange a demo |
Other providers Change to BOTfriends | |
| Managed Generative AI | |
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| Custom Generative AI | |
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| Knowledge Base | |
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| Kowledge Base Limit | - | Unlimited | Unlimited | Limited |
| GenAI Nodes | |
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| Google Gemini |
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| Azure OpenAI |
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Phone
| Google Journey Voices | |
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| SIP integration | |
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| PSTN integration | |
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 Google TTS |
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 Microsoft TTS |
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| 100+ different languages | |
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| 500+ different voices | |
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Phone
| Xplore Arrange a demo |
Xelerate Arrange a demo |
Xpand Arrange a demo |
Other providers Change to BOTfriends | |
| Google Journey Voices | |
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| SIP integration | |
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| PSTN integration | |
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| Google as a provider |
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 Microsoft as a provider |
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| 100+ different languages | |
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| 500+ different voices | |
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AI workflows
| AI workflows | |
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| Number of runs | - | - | Depending on the use case | - |
AI workflows
| Xplore Arrange a demo |
Xelerate Arrange a demo |
Xpand Arrange a demo |
Other providers Change to BOTfriends | |
| AI workflows | |
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| Number of runs | - | - | Depending on the use case | - |
AI Copilot
| AI Copilot | |
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| AI ticket classification | |
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| Agent Assist response generation | |
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| AI Summary | |
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| Real-time translations | |
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AI Copilot
| Xplore Arrange a demo |
Xelerate Arrange a demo |
Xpand Arrange a demo |
Other providers Change to BOTfriends | |
| AI Copilot | |
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| AI ticket classification | |
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| Agent Assist response generation | |
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| AI Summary | |
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| Real-time translations | |
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User Management
| User access | Unlimited | Unlimited | Unlimited | Limited |
| User rights management | |
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User Management
| Xplore Arrange a demo |
Xelerate Arrange a demo |
Xpand Arrange a demo |
Other providers Change to BOTfriends | |
| User access | Unlimited | Unlimited | Unlimited | Limited |
| User rights management | |
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Messenger & Channels
| Customizable web widget | |
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 WhatsApp |
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 Facebook Messenger |
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Depending on the package |
 instagram |
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Depending on the package |
 Phone |
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 slack |
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Depending on the package |
 Microsoft teams |
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Messenger & Channels
| Xplore Arrange a demo |
Xelerate Arrange a demo |
Xpand Arrange a demo |
Other providers Change to BOTfriends | |
| Customizable web widget | |
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| WhatsApp |
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| Facebook Messenger |
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Depending on the package |
| instagram |
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Depending on the package |
| Phone |
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| slack |
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Depending on the package |
| Microsoft teams |
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Support & Onboarding
| Personal Success Manager |
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| Personal onboarding |
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| Support level | Phone & E-Mail | Phone & E-Mail | Phone & E-Mail | Often only for a surcharge |
| Monthly Live Office Hour |
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Support & Onboarding
| Xplore Arrange a demo |
Xelerate Arrange a demo |
Xpand Arrange a demo |
Other providers Change to BOTfriends | |
| Personal Success Manager |
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| Personal onboarding |
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| Support level | Phone & E-Mail | Phone & E-Mail | Phone & E-Mail | Often only for a surcharge |
| Monthly Live Office Hour |
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Privacy & Security
| AI Policies | |
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| Anonymization of personal data | |
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| Single sign-on | |
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Privacy & Security
| Xplore Arrange a demo |
Xelerate Arrange a demo |
Xpand Arrange a demo |
Other providers Change to BOTfriends | |
| AI Policies | |
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| Anonymization of personal data | |
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| Single sign-on | |
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From project start to go-live:We accompany you on your Conversational AI Journey
At BOTfriends, we offer more than just an intuitive conversational AI platform - we are your partner for successful chatbot, voicebot and AI agent projects. We are at your side as consultants, problem solvers and technical partners to make your vision a reality.
We work with you to plan the project scope and costs and also develop your bot concept, optimize the conversational design and support you with our experienced team of developers and success managers during implementation. We always keep an eye on the costs incurred for chatbots, voicebots and AI agents and ensure an efficient, scalable solution.
Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.
Find out more about our structured process and shape the future of communication with us. We look forward to advising you individually and developing a tailor-made use case together - with transparent costs for your Conversational AI solution.
"We are delighted with the chatbot SaaS softwareand the excellent service."
Maximilian Pilz, Siemens AG
Frequently asked questions
We define a chat as a completed conversation that can consist of any number of bot messages and user responses. A chat can be closed in two ways:
- The user's issue has been resolved and they leave the conversation
- The user no longer responds and the chat times out
The advantage for you here is that you are not billed according to message volume, but the focus is on added value - the resolved customer issue. No matter how many counter questions your user asks in a conversation.
To ensure that the BOTfriends X platform grows with your requirements thanks to Auto Scaling, is performant and remains available only as a cloud solution. This also ensures maximum security and no further administrative overhead for you.
The webhook, on which own systems are connected, can of course be hosted on premise.
The use of the BOTfriends platform is of course GDPR-compliant. We attach great importance to transparent data protection. Further information can be found here: GDPR & data protection at BOTfriends
Depending on which model you choose, you have the choice between two variants:
- Managed Generative AI
Here you use our own LLM instances and don't have to worry about anything else. BOTfriends guarantees the operation of the LLM and you can start immediately and there are no further costs for you. - Custom Generative AI
You are free to choose between different LLM licenses and store your personal key in the platform settings. The selected LLM is billed internally by you.
The knowledge base is the "brain" of your bot. To ensure that your bot is as intelligent as possible and can access a lot of knowledge, we do not limit the number of data records that you store in your knowledge base.
If you have an extremely large number of data records, we will be happy to support you with our know-how during training and data preparation.
You can add unlimited users to the platform and configure the roles and rights of the users individually.