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Whitepaper: The acceptance of chatbotsGenesysConversational AIChatbot Integration
Create chatbots intuitively in the BOTfriends X platform and integrate them into your desired system such as Genesys.
One chatbot platform - countless use cases
Increase the performance of your customer service by integrating BOTfriends X into Genesys. This combination makes it possible to develop customized chatbots that are directly integrated into your Genesys communication platform. This allows you to provide automated responses to common customer queries, increase efficiency and reduce waiting times. Use BOTfriends X with Genesys for fast, effective and customer-oriented service.
Conversation summary and suggested answers in real time
Agents are helped by summarizing conversations in real time and providing automatic suggestions for responses. This feature enables a faster response and improves customer care by providing supporting information.
Forwarding to a service agent in case of incomprehension or specific requests
If the chatbot does not understand questions exactly or special expertise is required, it forwards the conversation smoothly to qualified employees. This ensures that knowledgeable staff handle the complex inquiries. The chatbot continues to act as an efficient first point of contact.
Active intervention by agents in user-bot communication
The integration gives agents the opportunity to actively intervene in ongoing conversations between users and the chatbot. In this way, support can be provided depending on the situation, complex queries are clarified individually and the interaction is personalized. This leads to increased customer satisfaction and ensures optimal solutions for individual concerns!
Why you should automate your customer service with BOTfriends X & Genesysautomate your customer service
The integration of Genesys into the conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with chatbots:
Improved customer experience
The integration of Genesys into BOTfriends X enables companies to promote fluent and effective customer communication. This gives customers the opportunity to get in touch via various channels such as telephone, chat or social media using chatbots.
Uninterrupted availability
Chatbots have the ability to be available outside of normal working hours, ensuring uninterrupted support.
More efficient customer service
When chatbots are used to answer common questions, clarify basic problems and direct customers to the right support staff, the workload on employees is reduced and efficiency in the company increases.
Data integration and analysis
The integration of BOTfriends X with Genesys enables companies to collect and analyze data. This gives them insights into customer concerns, preferences and market trends that can help them optimize their products and services.
Integrate applications and automate your service
Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.
