AI Agent ROI Calculator
Free training: Chatbot crash course
Whitepaper: The acceptance of chatbotsLime Connect Conversational AIChatbot Integration
Expand your live chat with the omnichannel AI agent features of the BOTfriends X platform. This means that even complex AI workflows can be mapped automatically and a human service agent can intervene at any time if required.
One AI agent platform - countless use cases
Bundle the strengths of your customer service on one platform. By connecting Userlike directly to BOTfriends X, you can combine intelligent automation with personal support across all channels. Our AI agents for chat act as the first point of contact and seamlessly transfer complex requests to your team in Lime Connect if required. At the same time, you can activate our natural-sounding phone agents for your telephone support. The result: a consistently efficient and customer-oriented service from a single source.
Seamless human handover
Our AI agents are the first point of contact for your customers and resolve standard queries in no time at all. If the AI recognizes a more complex request, it seamlessly transfers the case to the appropriate employee. The decisive advantage: your employee receives the full context of the conversation - from the original inquiry to the customer data - and can continue the chat directly in the same window. For your customers, this means a quick solution without having to wait and without having to explain their request again.
Shorter processing times
By pre-qualifying requests, collecting important data and prioritizing them, the bot saves your agents valuable time. Automatic forwarding to the right contact person, based on criteria such as service level agreements (SLA) or specific skills, ensures efficient and fast processing.
Increase the first contact resolution rate
Automated responses to frequently asked questions and clearly defined handover points reduce the "ping-pong" effect, where inquiries are passed back and forth between different departments. The result: a higher first-time resolution rate and more satisfied customers.
Scalability & governance
The central control and analysis of all flows takes place in the BOTfriends platform, while the operational work takes place in your familiar Lime Connect workspace. This ensures uniform and clear governance and allows you to scale customer service without additional effort.
Why you should automate your customer service with BOTfriends X & Lime Connectautomate your customer service
The integration of Lime Connect into the conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with AI agents:
24/7 availability
The combination of AI agent and live chat means you are available to your customers around the clock. This ensures that no question goes unanswered - regardless of the time of day or night.
Seamless conversations
From AI agent to service agent - nothing changes for your customers. The switch from bot to human agent takes place seamlessly in the same chat window. This means there is no media discontinuity and the service process remains straightforward and convenient.
Improved customer experience
The integration of Lime Connect in BOTfriends X enables companies to seamlessly transfer conversations to human agents. This means that help is available quickly and efficiently for complex issues and problems.
Use Lime Connect features as usual
The integration is designed so that operational work is seamlessly integrated into the usual workflow. This means that your employees do not have to get used to a new user interface and can immediately work productively with the Lime Connect features they are familiar with, while at the same time benefiting from the advantages of AI-supported pre-qualification.
Integrate applications and automate your service
Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.
