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Whitepaper: The acceptance of chatbotsPTnovaConversational AIChatbot and voicebot integration
Create AI agents intuitively in the BOTfriends X platform and integrate them into your desired system such as PTnova.
One AI agent platform - countless use cases
Use BOTfriends X together with PTnova to optimize your sales and customer service processes in public transport with Conversational AI. This integration enables the development of intelligent AI agents that realize efficient and customer-centric sales and provide your customers with 24/7 self-service for subscriptions. Improve interaction with your passengers and increase productivity by combining PTnova and Conversational AI for seamless and modern public transport customer service.
Subscription self-service and simple subscription management
Thanks to the integration, private and major customers as well as school transport services can manage their subscriptions online around the clock. With just a few clicks, customers can order new subscriptions, digitize existing ones and conveniently manage all subscription data - all in real time and without time restrictions.
Customer service and support
The AI Agent enables passengers to interact quickly and easily to clarify questions about timetables, fares and other concerns. This seamless support is available to passengers around the clock and relieves the customer service team by automatically processing standard inquiries and reducing waiting times.
Help with intermodal travel planning
The chatbot or voicebot offers passengers support in planning intermodal journeys by providing information about different modes of transport such as buses, trains, bicycles or car sharing services. By integrating with PTnova, the chatbot or voicebot can suggest personalized itineraries based on passengers' individual preferences and needs. This feature allows passengers to plan their trips efficiently and use different transportation options to reach their destination.
Why you should automate your customer service with BOTfriends X & PTnova
The integration of PTnova into the conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with AI agents:
Improved customer experience
By integrating PTnova, companies can ensure seamless and efficient assistance for their customers. Customers can interact with AI agents via various channels such as telephone, chat or social media.
24/7 availability
Chatbots can be available around the clock, enabling continuous support for customers, even outside regular business hours.
Increased efficiency in customer service
Chatbots and voicebots can answer frequently asked questions, solve simple problems and route customers to the right support staff, reducing employee workload and increasing efficiency.
Data integration and analysis
By connecting chatbots and voicebots with PTnova, companies can collect and analyze data to gain insights into customer queries, preferences and trends that can be used to improve products and services.
Integrate applications and automate your service
Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.
Frequently asked questions
The PTnova Chatbot or Voicebot integration of BOTfriends connects the advanced conversational AI platform BOTfriends X with the customer management and sales background system PTnova. It enables transport companies to develop intelligent AI chatbots and voicebots that aim to optimize sales and customer service processes in public transport. Through this seamless connection, a PTnova AI agent can provide comprehensive 24/7 self-service options and efficient support for passengers, increasing productivity and reducing waiting times.
An AI agent integrated into PTnova offers transport companies numerous advantages. The integration leads to a significantly improved customer experience, as passengers receive seamless support around the clock via various channels (chat, telephone, social media). The bot significantly increases customer service efficiency by automatically answering frequently asked questions and solving simple issues, reducing the workload of the support team. In addition, the connection with PTnova enables comprehensive data collection and analysis to gain valuable insights into customer needs and trends and to continuously optimize services.
An AI agent with PTnova integration revolutionizes self-service for passengers by providing 24/7 availability for subscription management and support. Passengers can order new subscriptions online around the clock, digitize existing ones and conveniently manage all subscription data in real time. In addition, the chatbot or voicebot can provide immediate answers to questions about timetables, fares or disruptions. This enables concerns to be clarified independently and quickly, without having to rely on the availability of service staff, and ensures a modern, customer-oriented experience.
Yes, a chatbot or voicebot with PTnova integration can actively support passengers in planning intermodal journeys. Thanks to the deep integration with PTnova, the AI agent can provide information on various means of transportation such as buses, trains, bicycles or car sharing services. Based on the individual preferences and needs of passengers, the bot can suggest personalized travel routes. This makes it easier for passengers to plan their journeys efficiently and use a variety of transport options to reach their destination in comfort.
The BOTfriends X platform is the basis for a PTnova integration and offers decisive technical advantages. It is an innovative AI agent platform that requires no programming knowledge, simplifying the creation and maintenance of a chatbot or voicebot. Features include Generative AI to automatically answer queries, an integrated knowledge base that serves as the "brain" of the bot, and AI workflows for smart automation and deep system integration. BOTfriends X also ensures 24/7 availability and support in over 120 languages.