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Whitepaper: The acceptance of chatbotsSynertradeConversational AIChatbot and voicebot integration
Create AI agents intuitively in the BOTfriends X platform and integrate them into your desired system such as Synertrade.
One AI agent platform - countless use cases
Experience a new dimension of procurement automation with the integration of BOTfriends X into Synertrade. This integration enables the development of customized chatbots and voicebots that are integrated directly into your Synertrade system. These bots provide automated support for procurement processes, supplier management and contract negotiations. With the integration into Synertrade, you can increase the efficiency of your procurement department, shorten response times to inquiries and establish more effective communication between the various procurement departments. Use BOTfriends X with Synertrade to optimize your procurement processes and implement advanced, automated procurement management.
Suppliers onboard
Use the chatbot and voicebot integration to automatically guide suppliers through the onboarding process, support them in submitting documents and answer questions in real time. This simplifies collaboration and speeds up the integration of new suppliers into your systems - for smooth processes right from the start!
Conduct automated negotiations
A chatbot supports communication with suppliers, automates negotiations on common conditions or prices and carries out standardized negotiation processes. Efficient negotiations, smooth communication and optimized purchasing processes are just a chat away!
Delivery status updates
Always stay up to date! With Synertrade integration, you receive delivery status updates anytime, anywhere. The AI Agent provides real-time information on deliveries, tracks the shipping status and informs you about the current status of your orders. This means you receive important information directly - for transparent supply chain management without delays!
Guided Buying
Optimize your procurement process! Employees can plan and process their purchases directly via the chatbot. The bot offers personalized recommendations based on the individual needs of users and helps to adhere to compliance guidelines and budget requirements. This integration enables efficient and customized procurement.
Why you should automate your procurement processes with BOTfriends X & Synertrade
The integration of Synertrade into the Conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their procurement processes with AI agents:
Faster decision-making
A chatbot or voicebot with Synertrade integration enables managers to quickly access procurement data, budgets and supplier data. This facilitates decision-making, as relevant information is available in real time and managers can make informed decisions.
Permanent availability
AI agents can be available around the clock, enabling continuous support for customers or suppliers, even outside regular business hours.
Automation of ordering processes
Automate your ordering processes with ease! Recurring orders, requests for deliveries or standard processes can be handled automatically via the AI Agent, saving time and reducing human error.
Better user experience
The integration gives users seamless access to procurement and supplier data. Employees can easily retrieve information, place orders or access order statuses via the AI Agent without having to switch platforms. This improves the user experience and increases productivity.
Improved data consistency and accuracy
The integration of Synertrade helps to improve data consistency and accuracy. As the AI Agent accesses the Synertrade data, information is retrieved in real time, ensuring the accuracy and timeliness of the data. This helps to minimize errors due to outdated or inconsistent data and improve the reliability of the information.
Integrate applications and automate your service
Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.
Frequently asked questions
A BOTfriends chatbot or voicebot with Synertrade integration can automate a variety of procurement processes. These include the automated onboarding of suppliers, where an AI agent accompanies the entire process from document submission to answering questions in real time. Furthermore, a chatbot integrated into Synertrade can conduct automated negotiations on common conditions or prices and handle standardized negotiation processes. Delivery status updates are also provided directly via the AI agent in real time, enabling transparent supply chain management. Last but not least, the chatbot supports employees in guided buying by providing personalized recommendations and ensuring adherence to compliance guidelines and budget requirements.
Integrating a chatbot or voicebot into Synertrade through BOTfriends offers a company numerous benefits for procurement. Managers gain faster access to procurement data, budgets and supplier data, enabling informed decisions in real time. By automating ordering processes, recurring requests and standard procedures, time is saved and human error is reduced. The user experience is improved as employees and suppliers have seamless access to relevant data via the chatbot or voicebot without having to switch platforms. In addition, real-time data retrieval from Synertrade ensures improved data consistency and accuracy, minimizes errors and increases the reliability of information.
Yes, the BOTfriends AI Agent with Synertrade integration is designed for businesses to ensure continuous availability. Chatbots and voicebots from BOTfriends can be available around the clock (24/7), enabling continuous support for internal inquiries or suppliers, even outside regular business hours. In addition, BOTfriends chatbots and voicebots can be used in over 120 languages, allowing global companies to make their procurement processes and communication with international partners and employees seamless and efficient.
The integration with Synertrade is designed to significantly improve data consistency and accuracy. A chatbot or voicebot directly accesses the data in the Synertrade system. This means that information is retrieved in real time, ensuring that the data provided is up-to-date and accurate. Manual transmission errors are thus minimized. A company benefits from reliable information for well-founded decisions, as the AI agent always uses the most up-to-date data from the central Synertrade procurement platform.
Yes, a chatbot or voicebot integrated into Synertrade, developed with the BOTfriends X platform, is designed to handle a wide range of requests. Simple and recurring requests are resolved automatically. For more complex or specific procurement issues that require human intervention, the AI agent seamlessly transfers the conversation to qualified staff. The BFX AI Copilot, a feature of the BOTfriends X platform, can help to automatically classify tickets and provide agents with real-time response suggestions to ensure fast and efficient processing, even with referrals.