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Whitepaper: The acceptance of chatbotsTelegramConversational AIChatbot Integration
Create chatbots intuitively in the BOTfriends X platform and integrate them into your desired channels such as Telegram.
One chatbot platform - countless use cases
Telegram is a messaging platform with millions of users and acts as an important interface between companies and customers. Many users regard Telegram as an essential service channel and therefore expect excellent support at all times. With BOTfriends X, you can use Conversational AI and Generative AI to develop intelligent chatbots and integrate them seamlessly into Telegram. Your virtual assistant can answer up to 80% of support requests automatically, resulting in faster response times and effectively reducing contact center costs. This is how you create modern customer service!
Integrate knowledge base
Simply upload documents or website links to our chatbot platform and train the bot automatically with the information you provide. Within a few minutes, the chatbot is ready for use on Telegram. There is no need for time-consuming initial training and manual insertion of questions and answers. Generative AI technology takes care of this process for you!
Bookings & Reservations
Especially in service industries such as hotels or travel agencies, the Telegram chatbot can automate bookings, reservations and appointment requests. Customers can book or change appointments directly via Telegram, which simplifies the booking process and reduces the workload of service agents.
Order status & shipping information
Improve the customer experience with the integration of Telegram in BOTfriends X by offering your customers quick and convenient access to important information. Through further integration with ordering systems, customers receive immediate help with frequently asked questions, such as order status or shipment tracking.
Why you should automate your customer service with BOTfriends X & Telegram
The integration of Telegram into the conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with chatbots:
Increased range
Telegram is one of the leading messaging platforms worldwide. The integration allows you to reach a broader target group and interact directly in a place where your customers are frequently present.
Improved customer interaction
With Telegram, you offer fast and efficient communication. Customers can make inquiries around the clock and in different languages and receive answers in real time, which has been proven to increase customer satisfaction.
Automation of routine requests
Thanks to the chatbot, frequently asked questions can be answered automatically, which reduces the workload of your service agents and cuts customer service costs at the same time.
Integration with other systems
BOTfriends X enables seamless integration with existing CRM and ERP systems to ensure a consistent customer experience across different channels.
Analytic tools
The integration of Telegram into the conversational AI platform BOTfriends X provides valuable insights into customer interactions and preferences, which contributes to the continuous improvement of your customer service.
Integrate applications and automate your service
Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.
Frequently asked questions
A Telegram chatbot is an application that operates directly in Telegram Messenger. For companies, a Telegram chatbot acts as an intelligent, virtual assistant that automates tasks and provides information in real time. Users interact with the bot via text messages or commands. This interaction relieves the burden on human service staff, as the Telegram chatbot answers frequent inquiries independently, manages bookings or queries order statuses. The technology behind these bots, such as the BOTfriends X platform with Conversational AI and Generative AI, enables efficient and scalable customer communication around the clock.
The integration of a Telegram chatbot offers companies an effective way to increase their reach and improve customer interaction. Telegram is one of the leading messaging platforms worldwide with over 800 million users (as of February 2025). A Telegram chatbot enables fast, efficient and multilingual communication that is available 24/7 and increases customer satisfaction. By automating routine inquiries, a company can reduce the workload of its service staff by up to 80 %, effectively cutting customer service costs.
A BOTfriends Telegram chatbot can automate a variety of processes to optimize both customer service and internal operations. The bot can answer standard customer queries, handle bookings and reservations in service industries and provide order status or shipping information by connecting to internal ordering systems. Furthermore, the BOTfriends Telegram chatbot can take over tasks such as automated data maintenance in CRM systems (e.g. HubSpot, Salesforce), processing returns, supporting HR processes (e.g. vacation planning via Personio) or carrying out procurement requests (e.g. supplier onboarding via Ivalua, Coupa, Synertrade). Thanks to Generative AI, the bot also accesses information from the knowledge base.
BOTfriends uses its innovative BOTfriends X platform to ensure the seamless integration of a Telegram chatbot into existing enterprise systems. The platform is designed for intuitive chatbot creation and offers pre-built integrations for a wide range of systems such as CRM (HubSpot, Salesforce), ERP, customer service (Zendesk, Genesys, LiveChat.com) and HR solutions (Personio). This enables a consistent data flow and smooth process management across different channels. The Telegram chatbot serves as a central interface that retrieves relevant information and forwards complex requests to human agents as needed to ensure a consistent customer experience.
Yes, data security and compliance are core principles of BOTfriends. The BOTfriends X platform is designed to fully comply with all relevant data protection regulations, in particular the GDPR. Companies using a Telegram chatbot from BOTfriends benefit from secure data processing and storage according to the highest standards. BOTfriends offers a specialized business software solution designed for corporate purposes, in contrast to the insecure use of the regular Telegram app. This eliminates technical and legal risks so that companies can operate their Telegram chatbot without hesitation and in compliance with legal requirements.