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Whitepaper: The acceptance of chatbotsChatbot, voicebot ande-mail solutionsfor customer service
Relieve your employees and retain your customers with quick help and intelligent answers. Make your company fit for the future with our AI Agent solutions.
Advantages of chatbots and voicebotsfor customer service
Challenges in customer service
Customers expect 24/7 availability and want immediate help with most issues. At the same time, many companies are struggling with increasing, recurring inquiries. Due to the high volume of inquiries, which often concern standard questions, teams quickly reach their capacity limits.
Efficient AI solution for customer service
Companies are revolutionizing their service processes with BOTfriends. By using intelligent chatbots and voicebots, inquiries are processed quickly and accurately. Our customized solutions offer round-the-clock support and are able to handle a large number of requests simultaneously.
Why you should choose BOTfriends
Increase in customer satisfaction
Your customers receive round-the-clock support thanks to our AI agents. This allows you to resolve any issues quickly and easily, which leads to more long-term loyalty.
Scalability for every request volume
Our AI agents scale flexibly with your request volume - from local businesses to large national corporations, without the need for additional personnel.
Multilingualism and channel customization
Our AI agents are customizable for different languages and communication channels (web, app, phone).
Cost reduction through automation
Reduction of support costs by relieving customer service and focusing on more complex requests.
With our conversational AI agent platform BOTfriends X, customer inquiries can be answered quickly and effectively within the shortest possible time.
Answer standard inquiries automatically with chatbots & voicebots
80% of your queries can be answered by a well-designed chatbot. This allows your team to focus on more complex concerns.
Automator e-mail support
Our omnichannel AI platform can also be used to implement more complex processes such as replying to emails. AI agents help to classify, escalate or reply to incoming emails. You always decide on the degree of automation yourself.
As simple and intuitive as a conversation, but automated
In addition to FAQ, our AI assistants can also take on more complex tasks or processes: changing personal data, rebooking, or triggering orders. Bots guide through processes and simultaneously maintain the necessary information in systems.
Use multilingual chatbots & voicebots
Do your users speak different languages? With BOTfriends you can create and train your virtual assistants in different languages.
Customer service made easy - across all channels
AI agents can be used in different channels at the same time. Whether phone, email or chat - with our omnichannel solution, you can manage all channels on one platform.
Fast integration into existing systems
Integrate AI Agents quickly and easily into your existing systems. Thanks to flexible APIs and intuitive interfaces, you don't need developers to create seamless connections and benefit from the advantages of a centralized solution. This saves you time and resources and optimizes your business processes immediately.
Chatbot & Voicebot integrations
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
From project start to go-live:We accompany you on your Conversational AI Journey
At BOTfriends, we stand for more than just an intuitive conversational AI platform. To ensure that your vision becomes reality, we are always on hand as your expert advisor, problem solver and partner.
Together we develop your bot concept, the conversational design and support you with our experienced team of developers and success managers during project implementation.
Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.
Find out more about our process and shape the future of communication with us. We look forward to advising you individually and creating a tailor-made use case for you.
Your strategy meeting with AI experts
Whether as a special product advisor or a general contact for frequently asked questions. An AI agent in customer service can relieve your company and increase customer satisfaction at the same time.
- Concrete ROI calculation
- Information about required internal resources & costs
- Non-binding & Competent
- Simple integration into existing tools
Frequently asked questions
An AI chatbot or AI voicebot for customer service is intelligent software that simulates human conversations to automate customer inquiries around the clock. Modern AI agents use artificial intelligence (AI), natural language processing (NLP) and machine learning to understand inquiries and provide contextual responses. They can also solve complex issues autonomously, run through processes automatically and offer personalized support. This relieves the service team and enables companies to offer efficient customer service that is available at all times.
A chatbot or voicebot for customer service offers numerous advantages: It ensures 24/7 availability, which enables customers to get help quickly without having to wait. This significantly increases customer satisfaction. Companies benefit from a massive reduction in costs (reportedly by up to 54% of support costs) and a reduction in the workload of employees, as the chatbot or voicebot automates up to 80% of recurring standard inquiries. This allows service staff to focus on more complex, relationship-oriented tasks. An AI agent is also highly scalable, as it can process thousands of requests simultaneously.
How does a chatbot or voicebot improve customer satisfaction and relieve employees at the same time?
A chatbot or voicebot increases customer satisfaction by providing immediate, personalized answers around the clock. Customers receive solutions quickly, which minimizes frustration caused by long waiting times. The AI agent's ability to collect and analyze customer data leads to tailored interactions. At the same time, the bot relieves the burden on human employees by processing routine inquiries autonomously and giving them time for more complex, individual requests. If a chatbot or voicebot gets stuck, the BOTfriends AI Agent platform seamlessly transfers the conversation to a human agent (human handover), ensuring a consistently positive customer experience and expanding the role of employees.
Chatbots and voicebots can be used in a variety of ways in customer service. They can answer standardized FAQs, such as questions about opening hours or products. More complex processes such as changing personal data, making appointments, order and inventory tracking or even processing refunds can also be automated. BOTfriends offers ready-made templates and AI workflows that enable deep system integration. AI agents can not only provide information, but also proactively make recommendations, generate leads or help with password resets in order to comprehensively optimize customer service.
Data protection and data security are top priorities at BOTfriends. The BOTfriends X platform is 100% GDPR compliant, with all customer data encrypted and securely stored. BOTfriends also already meets the requirements of the EU AI Act and the BFSG, which underlines the company's high ethical and technical standards. For maximum transparency, the bots are clearly labeled so that customers always know that they are interacting with an AI. These measures ensure the trustworthy and legally compliant use of AI agents in customer service.