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Whitepaper: The acceptance of chatbots
The psychology of the perfect AI voice in customer service in 2026: male or female?
Contents Introduction Status quo in 2026 Psychological aspects Content fit check...
Data protection-compliant chatbots and voicebots: Your enterprise solution for secure AI
Contents Introduction GDPR compliance GDPR measures at BOTfriends Why...
GDPR-compliant chatbot or voicebot: Secure & Efficient
Contents Introduction GDPR compliance Hosting in the EEA and the TOM The EU AI Act...
Integration of a voicebot into your telephone system
Contents Introduction How does the integration work? Advantages of the Voicebot...
Prevent hallucinations with chatbots & voicebots
Contents Introduction What are hallucinations? Solutions to hallucinations...
Autonomous or rule-based voicebots: which solution is right for you?
Contents Introduction What are rule-based voicebots? What are autonomous...
TTS Latency Benchmark 2025: Google vs. Microsoft Voices for Phonebots
Test content Test setup Summary of the test results Detailed results...
6 Essential Tools for Customer Success Managers
Satisfied customers are the cornerstone of a successful company....
Acceptance of chatbots - Do my customers even want to use a virtual assistant?
When companies are considering the use of voice and chatbots, the...