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Free training: Chatbot crash course
Whitepaper: The acceptance of chatbotsShape the future of customer service with Generative AI
Turn your customer service into a competitive advantage with BOTfriends. Our chatbot platform allows you to create customized, Generative AI-powered bots in minutes, based on the same advanced technology that powers ChatGPT.
Advantages of automation in customer service
Customer service 24/7 - thanks to AI
Reduce service spend and maximize customer satisfaction with a purpose-built virtual service agent powered by Conversational and Generative AI:
- Automated handling of 60 to 80% of customer inquiries across all channels, including phone, chat, and messaging
- Continuous support 24 hours a day, 7 days a week in more than 120 languages
- Direct ROI increase and service cost reduction
Automation possible in just a few minutes
Crawl website content, your knowledge base, or PDFs using our platform and use your content as chatbot training data. With Generative AI, you can turn this content into intelligent chatbots in minutes, which you can integrate into your website or into your systems via API.
Personalized customer service
Flexibly adapt the tone of voice and language of the chatbot to your brand's tone of voice via Masterprompt Instruction. Thanks to the numerous design options, the chatbot interface can also be seamlessly adapted to your corporate design.
Smart co-pilot for your customer service
Generative AI chatbots take on repetitive requests, streamline service processes, and also improve your customer service response times. This allows your service agents to focus on complex issues. Thanks to the Human Handover Tool, your customers can switch to a human team member at any time.
One bot, all channels: Omnichannel support at its best
Thanks to Generative AI, you benefit from natural, human-like conversation. Once centrally created, the bot adapts effortlessly to a wide variety of communication channels. It doesn't matter whether you prefer a phone interaction via Phonebot/Voicebot, want to integrate a dynamic chatbot on your website or rely on the reach of a Messenger bot - our solution guarantees consistent and convincing performance across all platforms. Connect with your target audience in the smartest way possible!
Live Chat Integration
If a chatbot does not have a suitable answer ready, it can forward your users to your employees for further advice.
No Code
The BOTfriends X platform allows people without development skills to create and manage chatbots with little effort.
Role Management
Work as a team on your bot and decide who should have access to what.
Multi-language
Provide excellent support in more than 120 languages. Your chatbot doesn't need time-consuming training to deliver multilingual, professional answers.
LLM & GenAI
In our Conversational AI platform, we rely on Large Language Models and Generative AI. This allows you to create powerful bots in just a few moments.
Human-like conversations
Instead of simple answers based on manual training, Generative AI bots deliver human-like conversations based on your chosen data.
Our integrations for customer service
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
From large corporations to medium-sized companies
Numerous companies rely on BOTfriends for chatbots and voicebots
DSGVO compliant Generative AI Chatbots
Rely on Generative AI chatbots that are fully DSGVO compliant. Our systems guarantee the protection of personal data and meet the strictest data protection standards. Rely on BOTfriends to provide modern communication solutions without compromising on data privacy.
What are the advantages of an AI agent?
Find out how your company can benefit from our AI agents.
Your strategy meeting with AI experts
Want to take your customer service to the next level with Generative AI powered chatbots? Arrange a no-obligation demo and experience the BOTfriends X platform in action.
The next steps
- After filling out the form, we will contact you to arrange a personal consultation appointment
- We determine your needs and provide you with initial recommendations for action to optimize your service processes
- In a demo of our Conversational AI platform, we show you the powerful Generative AI features
Frequently asked questions
Automating customer service means using technologies such as AI chatbots, voicebots and intelligent workflows to handle routine requests and processes autonomously. At BOTfriends, this is done with Generative AI, which is based on the same advanced technology as ChatGPT. This enables virtual assistants to conduct human-like conversations, understand requests precisely and provide customized answers. The aim is to provide customers with fast support around the clock while freeing up human service agents to focus on complex, empathy-intensive cases. Automation increases efficiency, customer satisfaction and reduces operating costs.
The automation of customer service brings numerous benefits to a company. It ensures 24/7 availability and fast response times, which significantly increases customer satisfaction. Routine activities such as status queries or password resets are taken over by AI agents, which reduces the workload of employees and allows them to focus on more demanding tasks. This leads to a noticeable increase in productivity (BOTfriends speaks of up to 50% for service agents thanks to the AI Copilot) and considerable cost savings. In addition, a platform such as BOTfriends X enables consistent support across all channels thanks to its omnichannel capability, thereby strengthening customer loyalty. Companies remain competitive and build a reputation for excellent service.
Automation in customer service can cover a wide range of tasks, especially repetitive and time-consuming processes. These include answering frequently asked questions (FAQs) via chatbots or voicebots, automatically classifying and forwarding tickets, verifying customer accounts, carrying out basic troubleshooting, appointment bookings or status queries (e.g. orders). BOTfriends AI Workflows can also be used to automate complex, cross-system processes, for example in complaints management or meter reading processing. The BFX AI Copilot also supports human agents in response generation, query summarization and real-time translation, allowing a company to focus on value-adding interactions.
The BOTfriends AI Agent platform has several features that set it apart from other solutions. It offers enterprise features without the typical complexity and high costs of large corporations. An intuitive no-code editor enables the quick creation of chatbots and voicebots without developer knowledge. The platform is GDPR-compliant and hosted in the EU, ensuring the highest data security standards. BOTfriends emphasizes fast time-to-value, with first results often in just a few weeks. Unlike many providers, BOTfriends offers a central omnichannel solution that combines chat and voice in one platform. The flexible LLM ModelHub also enables the free choice of large language model. This combination of accessibility, performance and compliance makes BOTfriends an attractive choice for automating customer service.
Data security is a key concern at BOTfriends. The AI Agent platform is fully GDPR compliant and hosted in the EU, meeting strict European data protection standards. A company benefits from clear role and user management, ensuring that only authorized persons have access to sensitive data. In addition, a proven RAG (Retrieval Augmented Generation) approach is used to reduce the risk of so-called 'bot hallucinations' and ensure that answers are based on reliable, proprietary content. The 'human in the loop' approach also enables human monitoring and approval of automated processes, further increasing reliability and compliance. In this way, a company can automate its customer service and rely on the highest level of data security.