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Whitepaper: The acceptance of chatbotsPhonebot & Voicebot for your contact center
Automate your telephone inquiries with the help of BOTfriends X. Calls from customers can be answered
calls can be answered around the clock and your support team is relieved.
No dedicated IT team required
GDPR-compliant & hosted in the EU
Made in Germany
Advantages of voicebots
Better service thanks to voicebots
Improved key performance indicators
Improve critical KPIs such as reachability, first response time and hang-up rate with AI automation and increase management and employee satisfaction.
Counteracting the shortage of skilled workers
In view of rising personnel costs, a shortage of skilled workers and the challenges posed by external call center providers, the use of phonebots offers a quick and direct ROI.
Increase customer satisfaction
Long waiting times are a thing of the past. The bot is available for your customers 24/7 and in all languages.
Revolutionize your call center with an AI phonebot
22%
Increase in first call resolution (FCR)
50%
fewer hangers
80%
Cost advantage
100%
Accessibility
Reduced waiting times & higher customer satisfaction
Concern recognition & routing
By using Conversational AI, you can increase the precision with which customer concerns are recognized and forwarded. Enhance the customer experience by using voicebot interactions to create a natural conversational atmosphere through the use of open-ended questions and dynamic data collection.
Automated processing
Service hotline employees are often confronted with repetitive requests. The use of AI makes it possible to automate these routine requests. This allows call center agents to concentrate on processing more demanding requests that cannot be automated.
Identification & authentication
With our phonebots, the cumbersome process of pressing buttons becomes superfluous. The bot enables seamless and secure identification through natural dialog guidance and smart interface connection. Customers can authenticate themselves in a user-friendly and efficient way in a fluent conversation.
Human Takeover
Our platform recognizes when a real agent is needed. This initiates a seamless transition from the voicebot to the agent, who has immediate access to the previous interaction between the customer and the bot. This enables the employee to find a suitable solution to the issue efficiently and quickly.
Voicebot audio samples
Thanks to a smart combination of state-of-the-art AI voices and the use of Generative AI
you achieve a natural conversation. Let our audio samples convince you.
Customer reports his meter reading
Customer queries the delivery status
Customer has a question about a flight
Customer books a hotel room
Customer has a technical problem
Customer changes his address data
Speak 147 languages fluently thanks to Voicebot
Provide outstanding support around the clock, 7 days a week, in almost any language. Your Phonebot does not require time-consuming training to provide multilingual, professional answers.
~ 800
Voices
147
Languages
Direct call center integration
Easily create and integrate phonebots to suit any size of business and requirement. Whether you need a simple phonebot or a comprehensive voicebot solution for multiple international use cases.
The platform masters even the challenges of complex call center structures effortlessly thanks to advanced system integrations and the extensive experience of our team. Connection is simple via call number forwarding or SIP integration.
Goodbye IVR menus, hello voicebot
Don't let your callers "press 1" - let them formulate their requests freely. The Voicebot records and understands the caller's content with a high degree of accuracy. If there is a problem with understanding, you have the option of specifying how to proceed in such cases. For example, by forwarding the call directly to one of your service employees.
Simple voicebot setup & training
Thanks to the intuitive drag and drop editor, even complex phonebots can be created in no time at all without any programming knowledge. The comprehensive analytics area also helps you to monitor the performance of your bot and train it further if necessary.
The powerful Conversational AI platform -Supported by Generative AI
Create a virtual customer service representative with BOTfriends X who is available 24/7,
speaks all languages and responds with the same intelligence and nuance as a human.
SSML
Set to Speech Synthesis Markup Language to guarantee high response recognition.
Queing
The bot manages and prioritizes the waiting queue. It also arranges callback appointments.
Custom Voice
Would you like a very special voice for your bot? It is also possible to import your own voice models.
GDPR compliant
As a German conversational AI company, the sensitive handling of data in accordance with the GDPR is part of our DNA.
Analytics
Analytics data can be used to monitor and further optimize the success of your bot projects.
No Code
Create and train AI bots even without development skills. Our No Code solution makes it possible.
Phone and chat?
Channel expansion in just a few clicks
You don't have to choose between a phone or chatbot solution in our platform. Additional channels can be added in just a few steps. This means your bot project is scalable and ready for any expansion.
Voicebot integrations
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
Calculate your savings potential
Your strategy meeting with AI experts
Would you like to find out how our innovative phonebots and voicebots can revolutionize your telephone communication? Fill out our contact form and we will get back to you as soon as possible. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems (e.g.: SAP)
Frequently asked questions
A voicebot is an AI-supported dialog system that understands and responds to spoken language. In contrast, a chatbot communicates mainly via text. The voicebot enables natural interaction by voice, for example on the phone or via smart speakers. It converts spoken requests into text (speech-to-text), analyzes their meaning (natural language understanding) and then generates a spoken response (text-to-speech). The BOTfriends AI Agent platform offers both voicebots and chatbots to enable companies to fully automate customer communication across different channels and ensure the best possible service.
The technical functionality of a voicebot is based on a three-stage process. First, the AI-based Natural Language Understanding (NLU) technology recognizes the words spoken by the caller. If necessary, these are then transcribed using speech-to-text (STT). In the second step, the caller's recognized request (intent) is compared in knowledge and company databases to find the most relevant information. BOTfriends voicebots can also optimize answers independently. Finally, the generated answer is converted into a natural-sounding voice output using text-to-speech (TTS). The BOTfriends platform uses state-of-the-art Generative AI and Large Language Models for fluent and contextual conversations.
A voicebot offers companies decisive advantages in customer service. It enables 24/7 availability and immediate responses, which significantly reduces waiting times and increases customer satisfaction. By automating repetitive requests, the voicebot relieves staff and allows them to focus on more complex tasks. This leads to greater efficiency and improved employee satisfaction. The BOTfriends Voicebot can also communicate in over 147 languages and take individual customer needs into account by connecting to company data, which personalizes and optimizes the service.
BOTfriends attaches great importance to data protection and security. The AI Agent platform used to provide the voicebots is fully GDPR compliant and hosted in German or EU data centers. BOTfriends voicebots are not based on ChatGPT, which ensures independent and secure data processing. Strict role and user management and compliance with the EU AI Act ensure that all AI Agent projects remain secure and legally compliant at all times. Companies can rest assured that sensitive customer data is protected and processed according to the highest standards, which strengthens trust in automated communication.
A BOTfriends Voicebot is versatile and can automate a wide range of requests and tasks. These include frequently asked standard questions, appointment bookings, querying account balances or delivery status, as well as recording meter readings. Thanks to intelligent request recognition, the Voicebot forwards callers precisely to the relevant department or answers requests directly and on a case-by-case basis. In addition, the Voicebot can identify and authenticate customers. It is also able to provide personalized recommendations or support the sales process. The possible applications range from relieving customer service to supporting marketing and sales tasks.