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Whitepaper: The acceptance of chatbotsChatbot & voicebot solutionsfor the hotel and tourism industry
Virtual assistants answer standard queries automatically. This allows your team to focus on complex concerns in peace.
Countless use cases for chatbots & voicebots
Our chatbot solutions accompany your customers throughout the entire
customer journey. Around the clock, in a variety of languages.
Automated quotation generation & customer advice thanks to chatbots and voicebots
The chatbot automatically guides your customers through a variety of recurring tasks: Booking assistance, offers, advice, travel tips, cross-selling and upselling and existing customer care.
Support your customers effectively in preparing their trips.
Numerous customer questions about travel regulations, vaccinations and special features can be answered automatically. Offer an even better service with packing lists and checklists.
The digital contact for worry-free travel support.
With chatbots and phonebots, your customers always have a competent contact person at their side. You can score points here with targeted advice on excursions or restaurants or quick help in emergencies.
Travel aftercare. Because good service continues where the journey ends.
It doesn't matter whether it's a question about invoices or direct debits, or whether further travel recommendations are to be sent out afterwards. Authentic feedback and reviews can also be generated in this way.
Support in over 140 languages thanks to chatbot
Do your customers speak different languages? With BOTfriends you can create and train your virtual assistants in different languages.
Why you should choose BOTfriends
Increase in customer satisfaction
Your customers receive round-the-clock support thanks to our AI agents. This allows you to resolve any issues quickly and easily, which leads to more long-term loyalty.
Scalability for every request volume
Our AI agents scale flexibly with your inquiry volume - from local travel providers to large international tourism groups, without any additional personnel costs.
Multilingualism and channel customization
Our AI agents are customizable for different languages and communication channels (web, app, phone).
Cost reduction through automation
Reduction of support costs by relieving customer service and focusing on more complex requests.
References from the hotel & tourism industry
Numerous companies from a wide range of industries rely on the chatbot & voicebot solutions from BOTfriends.
We are always on hand as a strong partner from the start of the project.
With AI chatbot to a better user experience
Case Study: How TUI Cruises uses the chatbot Thies to handle up to 10,000 conversations per month at peak times.
Increase automation with AI chatbot
Case Study: How vTours was able to cut classic FAQ requests in half and achieve 97% response recognition with the help of chatbot Vito.
Chatbot integrations for the hotel & tourism industry
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
Your strategy meeting with AI experts
Want to learn how our innovative Conversational AI solutions and chatbots can revolutionize your customer communications? Fill out our contact form and we'll get back to you right away. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems
Your strategy meeting with AI experts
Want to learn how our innovative Conversational AI solutions and chatbots can revolutionize your customer communications? Fill out our contact form and we'll get back to you right away. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems
Frequently asked questions
A chatbot or voicebot for tour operators and tourism companies is intelligent software that is specifically designed to automate communication with customers. It serves as a virtual employee that is available around the clock to answer questions, make recommendations and support booking processes. BOTfriends' AI Agent platform uses a central AI knowledge base that is populated with the tour operator or tourism company's specific information - from website content to documents. Based on this knowledge base, the AI Agent answers queries precisely and in natural language, supported by Generative AI. For more complex requests, the chatbot or voicebot can be seamlessly handed over to human employees.
The use of a chatbot or voicebot for tour operators and tourism companies offers them numerous advantages. Firstly, it improves customer satisfaction through 24/7 availability and immediate answers to common questions. This significantly reduces waiting times. Secondly, an AI agent relieves employees of repetitive standard inquiries, giving them more time for complex requests and personal service. Thirdly, an AI-powered chatbot or voicebot can help increase sales by assisting with booking inquiries, identifying upselling opportunities and effectively guiding potential customers through the booking process. BOTfriends' omnichannel solution ensures consistent communication across all channels.
The implementation time of a chatbot or voicebot for tour operators and tourism companies depends on the scope and complexity of the project. At BOTfriends, the AI Agent platform enables a particularly fast start-up. A simple FAQ chatbot or voicebot that answers basic questions can often be set up within a few minutes and integrated into the company's corporate design. For more sophisticated AI agents that involve deeper system integrations or more complex AI workflows, the project usually takes around 4 to 8 weeks. BOTfriends offers an intuitive no-code platform and experienced Solutions & Success team for efficient implementation.
Yes, modern AI agents for tour operators and tourism companies are able to handle complex queries and communicate in many languages. BOTfriends' chatbots and voicebots use advanced generative AI and an intelligent knowledge base to understand nuanced questions and provide accurate answers. Should a request exceed the capabilities of the AI agent, the human handover function enables a seamless handover to a human employee, whereby the entire conversation history is transmitted. In addition, BOTfriends' AI agents provide support in over 147 languages, enabling tour operators and tourism companies to provide the best possible service to customers worldwide.
Data protection is a crucial factor when using AI Agent solutions for tour operators and tourism companies. BOTfriends' AI Agent platform is fully GDPR compliant and hosted in the EU to ensure the highest security standards. The company also complies with the requirements of the EU AI Act. Personal data is protected at all times and only used for the intended purposes. Tour operators and tourism companies can rest assured that automated communication with customers is secure and legally compliant, which strengthens customer trust and minimizes legal risks for the company.