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Whitepaper: The acceptance of chatbotsChatbot and voicebot integrations
Revolutionize your workflow with our Conversational AI platform. Seamlessly integrated into your existing tech stack, it automates routine tasks, saves valuable time and increases efficiency.
Messenger services
Integrate popular messenger services with BOTfriends X to create seamless communication channels with your customers. This allows you to interact with customers on the platform of your choice in an automated and effective way, improving the customer experience and extending the reach of your business.
Enhance your customer interactions by integrating Facebook Messenger with BOTfriends X to provide a rich and engaging chat experience.
Leverage the popularity of Instagram by pairing it with BOTfriends X to boost your brand presence and interact with customers.
Boost your team's productivity by integrating Slack with BOTfriends X to promote efficient communication and collaboration.
Expand your reach by integrating Telegram with BOTfriends X to create secure and efficient communication channels.
Reach your customers where they are by connecting WhatsApp with BOTfriends X to enable direct and personal communication.
Customer Relationship Management (CRM)
Our integrations with leading CRMs open up new possibilities for your customer relationship management. By connecting these systems with BOTfriends X, you can manage customer information more efficiently, develop personalized marketing strategies and strengthen sales through automated processes.
Leverage the power of HubSpot even more effectively by pairing it with BOTfriends X to automate your marketing and sales activities.
Increase the efficiency of your customer relationship management processes by connecting Salesforce with BOTfriends X.
Maximize the performance of your database and cloud solutions by integrating Oracle with BOTfriends X.
Use the diverse functions of PTnova in combination with our Conversational AI platform to optimize your customer service in public transport.
Contact Center & Support
Improve your customer service by integrating contact center and support tools with BOTfriends X. These integrations allow you to process customer inquiries more efficiently, reduce response times and achieve a higher level of customer satisfaction.
Enhance your live chat with Lime Connect's omnichannel AI agent features and combine intelligent automation with personalized support across all channels.
Improve your customer support by seamlessly integrating Zendesk with BOTfriends X to enable faster and more efficient service solutions.
Optimize your customer communications with Avaya's seamless integration with BOTfriends X to create an advanced Conversational AI experience.
Integrate Genesys with BOTfriends X to strengthen your customer engagement and provide a personalized communication experience.
Provide instant support to your customers by integrating live chat into BOTfriends X to create a dynamic support experience.
Use the diverse functions of PTnova in combination with our Conversational AI platform to optimize your customer service in public transport.
Municipal utilities and energy suppliers
Optimize your customer service in the energy sector by integrating specialized utility tools into BOTfriends X. These connections facilitate the automation of routine processes, thereby reducing the workload on your service team.
By connecting to Wilken, you can automate routine processes such as meter readings and billing queries.
Use Schleupen integration to automate the processing of requests in your service team.
Purchasing / Procurement
Optimize your purchasing and procurement process by integrating procurement tools into BOTfriends X. These connections facilitate the automation of procurement processes, improve supplier relationships and increase transparency in your purchasing processes.
Connect Coupa with BOTfriends X to make shopping processes more efficient and improve user interaction.
Increase the efficiency of your procurement processes by integrating Ivalua into BOTfriends X.
Connect SAP Ariba with BOTfriends X to simplify and automate your purchasing and supply chain processes.
Synertrade
Integrate Synertrade with BOTfriends X to optimize your procurement strategies and digitize the purchasing process.
E-commerce
Optimize the performance of your online store by integrating e-commerce management systems with BOTfriends X. These integrations support inventory management, customer retention and promote efficient order fulfillment - so you can focus on growing your business.
Integrate Shopify with powerful bots to help your customers with questions around the clock. Whether chat, messenger or phone.
HR & Internal Communication
Increase the efficiency of your HR processes and internal communication by integrating HR management systems with BOTfriends X. These integrations support HR administration, employee development and promote effective internal communication
Optimize your HR processes by integrating Personio with BOTfriends X for more efficient HR management.
Achieve better personnel management and development through the integration of SAP Success Factors in BOTfriends X.
Office Suites
Expand the possibilities of your office suite through integration with BOTfriends X. This enables improved team collaboration, automation of routine tasks and seamless management of documents and projects.
Extend the capabilities of Google Workspace by integrating with BOTfriends X to increase productivity and collaboration in your team.
Improve your team communication by connecting Microsoft Teams with BOTfriends X to enable seamless information sharing.
Improve project management by integrating Trello with BOTfriends X to manage tasks more efficiently.
Phone
By combining our Conversational AI platform with phone tools, you can create personalized call experiences, increase customer satisfaction and optimize your internal processes at the same time.
Take advantage of the possibilities of phone automation by connecting Twilio with BOTfriends X to expand your communication channels.
PUBLIC TRANSPORT
Optimize your trip planning and passenger service by integrating public transport systems with BOTfriends X. These integrations facilitate route planning, enable real-time information for passengers and promote efficient interaction between users and the public transportation system.
Use the diverse functions of PTnova in combination with our Conversational AI platform to optimize your customer service in public transport.
Frequently asked questions
Chatbot or voicebot integration refers to the seamless connection of a chatbot or voicebot with a company's existing software systems and applications. This can include CRM systems, messenger services, e-commerce platforms or HR tools. Integration is crucial for companies to optimize workflows, automate manual tasks and significantly increase efficiency. Direct data transfer between the bot and other systems provides customers with accurate information quickly, while relieving employees of repetitive requests. It improves the customer experience through constant availability and fast responses, resulting in higher satisfaction and lower operating costs.
BOTfriends offers a variety of integrations for chat and phone to automate workflows and optimize communication. Supported categories include: Messenger services (WhatsApp, Facebook Messenger, Instagram, Slack, Telegram), CRM systems (HubSpot, Salesforce, Oracle), Contact Center & Support (Avaya, Genesys, Live Chat, Zendesk), Purchasing/Procurement (SAP Ariba, Coupa, Ivalua, Synertrade), E-Commerce (Shopify), HR & Internal Communication (Personio, SAP SuccessFactors), Office Suites (Google Workspace, Microsoft Teams, Trello) and Telephony (Twilio). Special solutions such as PTnova for public transport are also possible. This broad compatibility enables companies to make optimum use of their existing IT infrastructure and ensure a consistent flow of information.
BOTfriends integrations offer companies a number of measurable benefits. Firstly, it leads to a significant increase in efficiency, as up to 80% of recurring inquiries can be answered automatically, reducing the workload of service staff. Secondly, it enables a 24/7 service for customers, regardless of opening hours, which significantly increases customer satisfaction. Thirdly, costs can be reduced by automating manual processes and reducing the need for additional staff. Fourthly, integration improves data consistency and accuracy through real-time access to information from connected systems. Finally, seamless integration provides a better user experience, as customers and employees can access the data and functions they need directly in the conversation.
BOTfriends follows a structured approach to ensure quick and easy initialization of integrations. The intuitive BOTfriends X platform is designed as a no-code solution, allowing companies to create and train AI bots without in-depth programming knowledge. For a quick start, BOTfriends offers pre-configured templates, enabling a go-live time of just 4 weeks in certain cases. In addition, BOTfriends supports companies from conception to conversational design to technical implementation with an experienced team of developers and success managers. This includes individual onboarding and continuous support throughout the entire Conversational AI Journey.
Yes, chatbots and voicebots from BOTfriends are designed to process both simple and more complex inquiries efficiently. For standard queries, Generative AI and Knowledge Base integration ensures accurate and comprehensive responses. For specialized or misunderstood requests, the bots have a human handover function that enables seamless forwarding to human service agents. The BFX AI Copilot also supports these agents in real time with call summaries and suggested answers. This combination of powerful AI and the ability to actively intervene with human expertise ensures that even challenging customer issues are resolved in the best possible way and customer satisfaction remains high.