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Whitepaper: The acceptance of chatbotsChatbot & voicebot solutionsfor HR and internal communication
Artificial intelligence in HR should be part of the standard equipment of a future-proof HR department.
- Effective relief for your personnel department
- An intuitive platform for managing all channels
- Integration of your tools such as Microsoft Teams or SAP
AI agents in HR: more time for strategic tasks thanks to automated processes and faster communication
The use of conversational AI in HR enables HR processes to be optimized, employee satisfaction to be increased and costs to be reduced. Chatbots and voicebots provide personalized answers to frequently asked questions and initiate processes - without having to wait for an available HR employee. This is how HR management 2.0 works.
How our omnichannel AI agent platform automates your HR processes
Whether you receive inquiries by email or via an internal communication channel
your HR department by making the service for your employees more efficient.
E-mail automation
Numerous emails such as sick notes, data changes or recurring questions on topics such as parental leave, travel expenses or planned company events can be ideally processed with AI Agents. This gives your HR team time to deal with the really important and sensitive inquiries.
Onboarding
Shorten the induction period for your employees with AI chatbots. Questions about working hours, vacation planning, benefits or company guidelines can be answered around the clock by virtual assistants. This can shorten the induction period for your new employees.
Recruiting
Numerous processes can be automated during the recruiting phase. Whether email inquiries or conversations about location benefits and current job offers. AI agents answer inquiries or conduct initial interviews that are forwarded to the HR team to fully support your HR department.
Employee feedback
Use chatbots to proactively collect employee feedback or conduct targeted surveys. The responses from your employees can be analyzed by your HR team to identify needs and optimize HR processes.
Human Resources Development
Support the development of your employees with interactive virtual assistants. For example, the AI agent can provide individual training recommendations or present support programs. Trends and needs can also be identified by analyzing the questions.
Why you should choose BOTfriends
24/7 availability
AI Agents are available to your employees around the clock. Fast help is therefore not tied to the working hours of the HR department.
Scalability for every request volume
Our AI agents scale flexibly with your request volume, without the need for additional personnel.
Multilingualism and channel customization
Our AI agents are customizable for different languages and communication channels (web, app, phone).
Cost reduction through automation
Reduction of support costs by relieving the HR department, which can focus on more complex requests.
"What I really appreciate about working with BOTfriends is that when you bring in ideas, you're not immediately told 'that's not possible' or 'that's not our area.' For us, they didn't serve up a standard concept, but rather put together the ideal package based on our goals and ideas."
Chatbot and voicebot integrations
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
From project start to go-live:We accompany you on your Conversational AI Journey
At BOTfriends, we stand for more than just an intuitive conversational AI platform. To ensure that your vision becomes reality, we are always on hand as your expert advisor, problem solver and partner.
Together we develop your bot concept, the conversational design and support you with our experienced team of developers and success managers during project implementation.
Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.
Find out more about our process and shape the future of communication with us. We look forward to advising you individually and creating a tailor-made use case for you.
Your strategy conversation with AI experts
What is the current status of my application? Where can I find the application for a reduction in working hours? How do I apply for vacation? Your HR employees often answer the same repetitive questions on a daily basis. AI Agents can process these requests automatically and thus relieve your HR department.
- Concrete AI recommendations for action for your HR department
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration with Microsoft Teams
More on the topic of AI in human resources
How HR-AI Agent "Robert" supports more than 18,000 KAGes employees with their concerns.
Frequently asked questions
An HR chatbot is a software solution based on artificial intelligence to conduct human-like conversations with employees and applicants. Its main purpose is to automate recurring requests in HR. The HR chatbot understands natural language, learns continuously and can provide precise answers to questions on topics such as vacation, salary or company guidelines. The BOTfriends AI Agent platform enables companies to use both chatbots and phonebots for HR to ensure efficient and responsive support around the clock.
The use of an HR chatbot relieves the HR department considerably by automating routine inquiries. This leads to a significant increase in efficiency and reduces the workload of HR employees, allowing them to focus on more strategically important tasks. An HR chatbot offers 24/7 availability and can answer queries in over 147 languages, increasing employee satisfaction through fast and consistent responses. BOTfriends' scalable solutions, including AI workflows, optimize HR processes and sustainably improve the employee experience.
A chatbot can be used in many different ways in HR. In recruiting, it provides support with applicant inquiries, scheduling and status updates. In onboarding and offboarding, it answers questions about company guidelines or documents. In administration, they deal with issues relating to travel expenses, overtime or vacation requests. An HR chatbot is also a valuable support for training, further education and collecting employee feedback. The BOTfriends AI Agent platform with its comprehensive integration options (e.g. Microsoft Teams, SAP) enables seamless automation of these processes.
The protection of sensitive employee data is a top priority for a chatbot in the HR sector. BOTfriends develops and operates its AI Agent platform and all chatbot solutions in strict compliance with the GDPR. All services are hosted in the EU to meet the highest security standards. The platform also complies with the requirements of the EU AI Act and has robust role and user management. For complex or sensitive requests, the human-in-the-loop function offers the option of handing over to a human HR employee at any time to ensure secure and empathetic processing.
An HR chatbot from BOTfriends is suitable for companies ranging from SMEs to large corporations, especially those with over 3,000 monthly service requests. The intuitive AI Agent platform and the no-code editor enable quick setup: simple FAQ chatbots can be implemented in just a few minutes. More sophisticated chatbots with complex integrations and features are usually up and running within 4 to 8 weeks. BOTfriends offers close support and an experienced Solutions & Success team to guarantee a fast and risk-free project start.