For SMEs to enterprises: AI automation without complexity

AI agent platform forChatbot, Voicebot & Automation

Efficient automation of calls, chats and workflows - without the burden and complexity of classic enterprise solutions.
enterprise solutions. Ideal for service teams with 10-100+ agents.

Arrange appointment
AI Agent Platform Interface

Numerous satisfied companies from various industries rely on BOTfriends

Ippen Standard

As smart as your most experienced team member:AI agents that chat, talk and solve every request

BOTfriends X is the purpose-built platform that enables customer service teams to create human-sounding voice and text
voice and text agents at lightning speed, control them securely and analyze them in real time.

Phone Agents

Phone agents answer every call in natural language and resolve issues without being put on hold. Scalable around the clock - without any additional call center volume.

Relieve hotline → Illustration: Phone Agents

Chat Agents

Chat agents provide answers within seconds in the web, app and messenger and clarify standard questions immediately. More complex issues are escalated automatically - without media discontinuity.

Implement chatbots → Illustration: Chat Agents

AI workflows & automation

AI workflows connect your service channels with CRM, ERP & payment and control processes end-to-end. Routine tasks run fully automatically, while dashboards provide real-time insights.

Start automation → Illustration: AI Workflows

Success stories:Why service teams trust our AI Agent platform

From mid-market to enterprise, our platform delivers measurable results in customer service teams at hundreds of companies. Implement in record time and expand seamlessly as your operations grow.

Case-Slider (Safari-Fix)
SWM

⌀ 180.000

automated chats per year

ippen Media

320.000

Automated voice minutes per year

The intuitive platform that turns your employeesinto AI agent architects:

Your service agent at the touch of a button: no-code editor, deeply integrable, freely selectable
LLM and guaranteed GDPR-compliant provision

Our AI Knowledge Base combines all company content in one platform, updates it automatically and makes it immediately available to all or selected AI agents on a task-specific basis.

Our Dialog Builder allows you to combine agentic and static dialogs as required. This allows classic decision trees to be seamlessly mixed with LLM-supported agents.

Smart triggers, condition blocks and back-end integrations for fully automated end-to-end processes.

Develop once, deploy everywhere: website chat, WhatsApp, email, phone, Slack & Co.

REST, webhooks and low-code connectors connect your systems seamlessly.

Choose the large language model that best suits your use case at any time - or bring your own.

AI Agent Dialog Builder AI workflows and automation Omnichanne AI Agent AI Agent integrations AI Agent LLM model selection

AI Agent integrations

Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.

Integrate systems into AI agents & chatbots

Start with customer service and scale tofurther use cases

Your service agent at the touch of a button: no-code editor, deeply integrable,
freely selectable LLM and guaranteed GDPR-compliant provision

Routing

Classification & Routing

recognizes a ticket request in a fraction of a second and automatically forwards it to the right team. This shortens response times and makes incorrect assignments a thing of the past.

Classification
shopping

product consulting

An AI chatbot queries specific needs and recommends the right product or the best tariff 24/7 - even when your sales team is already off work. This shortens the decision-making process and increases sales.

product consulting
Copilot

AI Copilot

The BFX AI Copilot supports service agents directly in the work window, researches relevant information at lightning speed and suggests specific answers or next steps. This allows your employees to solve complex cases faster and with less effort.

AI Copilot
Response Generation

AI Response Generation

The AI immediately creates ready-to-send draft responses from your knowledge base, which agents only need to check and send. This saves valuable minutes every time a ticket is processed.

AI Response Generation
Real Time Translation

Real Time Translation

Real-time translation removes language barriers by simultaneously translating incoming requests and your responses into the required language. International support is therefore possible without additional teams.

Real-time translation

Data protection-compliant AI agents for your company. Hosted in the EU.

With the help of the BOTfriends X platform, a high number of conversations are handled monthly via the well-trained AI assistants. In order for this to be possible at all in Germany and the EU, all of our services are subject to the strict requirements of the GDPR.

Learn more
BOTfriends privacy icons
★ ★ ★ ★ ★
We solve many technical queries about our products. Furthermore, we provide drawings and pictures for many technical problems, which contribute to a better understanding.
Mario - Grauthoff
★ ★ ★ ★ ★
The chatbot supports both us and our customers. This allows our service agents to concentrate on the really tricky issues, while the customer gets the information they need quickly and easily via the chatbot.
Neele - vTours GmbH
★ ★ ★ ★ ★
Thanks to real-time language recognition, we can offer our customers with a migration background an intuitive system for obtaining information and interacting with the administration.
Lars - City of Krefeld
★ ★ ★ ★ ★
We offer 24/7 availability and most questions and problems can already be answered or solved. Of course, this also takes the pressure off internal departments.
Martin - Austrian Anadai Bank
★ ★ ★ ★ ★
The customer support was really very good, you always had a contact person who was available to help you with any concerns. Our use case was addressed individually and the options that botfriends could offer us were discussed.
Federica - KMK children's room
★ ★ ★ ★ ★
It was a great collaboration right from the start. The Botfriends team is super competent and always available if you need help. The platform itself is also super intuitive and has a lot to offer.
Nina - BLACKROLL AG
★ ★ ★ ★ ★
Thanks to BOTfriends, simple requests from our customers could be answered automatically without us having to intervene. This has saved us a lot of time in our day-to-day community management work.
Carolin - GEMA
★ ★ ★ ★ ★
Working with Botfriends is really impressive, as their speed of response is always impressive. It's great fun to work with a team that is so committed and efficient.
Laura - Stadtwerke Karlsruhe
★ ★ ★ ★ ★
It was a great collaboration right from the start. The Botfriends team is super competent and always available if you need help. The platform itself is also super intuitive and has a lot to offer.
Nina - BLACKROLL AG
★ ★ ★ ★ ★
The voice/chatbot integrates generative AI, which ensures natural and contextualized conversations, much better than other systems where callers can only press buttons or say keywords. The bot not only answers questions, but also proactively suggests solutions.
Bernd - Mrohs
★ ★ ★ ★ ★
Compared to others in the tender process, BOTFriends was able to stand out due to its fast support. Fast response times and accurate expert understanding of the use case enabled quick live test demos.
Hagen - Tchibo Coffee Service Team
★ ★ ★ ★ ★
The dashboard is easy to understand and use. Previous versions can be loaded in the event of operating errors. If necessary, the Botfriends team is always on hand with help and advice.
Henry

Your strategy meeting with AI experts

Would you like to find out how our innovative AI agent solutions and chatbots can revolutionize your customer communication? Fill out our contact form and we will get back to you as soon as possible. Let's achieve your goals together.

BOTfriends Contact
  • Concrete AI recommendations for action for your area
  • Information about required internal resources & costs
  • Non-binding & Competent
  • Easy integration into your systems (e.g.: SAP)

Frequently asked questions

What is an AI agent and how does it differ from a chatbot?

An AI agent is an intelligent system that autonomously solves complex tasks by planning workflows and using various tools. In contrast to conventional chatbots, which are often based on predefined rules, AI agents can think independently, learn from interactions, adapt to new situations and even define follow-up tasks. While chatbots are primarily reactive and follow specific conversational sequences, AI agents are proactive, goal-oriented and integrate with external systems to solve more dynamic and complex problems. BOTfriends' AI Agent platform relies on such specialized AI agents to handle diverse and challenging customer requests.

What are the main benefits of AI agents for a company's customer service?

AI agents are revolutionizing customer service by immensely increasing efficiency and improving customer satisfaction. They automate routine inquiries, drastically reducing waiting times and relieving service staff. AI Agents are available 24/7 in over 147 languages and can handle a large number of requests simultaneously. The BOTfriends X platform enables fast processing through intelligent request recognition, automatic appointment booking and seamless system integration (e.g. CRM, ERP). According to BOTfriends, companies can increase the productivity of their service agents by up to 50% and reduce the processing time for repetitive tasks by 74%.

How does BOTfriends ensure data security and compliance when using AI agents?

BOTfriends attaches great importance to data security and data protection. The AI agent platform BOTfriends X is fully GDPR-compliant and is hosted in the EU to meet the strictest data protection standards. The company also complies with the requirements of the EU AI Act. The platform has a clear role and user management system that controls access to sensitive data. The integrated "human in the loop" approach ensures human oversight that can intervene and maintain control in the event of critical or complex actions. This focus on security and legal compliance creates a trustworthy environment for the use of AI agents.

How long does it take to implement an AI Agent project with BOTfriends?

The implementation time of an AI agent project with BOTfriends depends on its complexity. A simple FAQ AI agent that answers basic questions can be up and running surprisingly quickly, often within a few minutes. This agent can be completely customized in the company's corporate design and integrated into the desired communication channels. For more sophisticated AI agents that involve special system integrations or more complex functions, the project duration is usually around 4 to 8 weeks. BOTfriends supports companies with an intuitive no-code platform, ready-made templates and an experienced Solutions & Success team for a quick start.

In which areas of the company can AI agents be used?

AI agents are extremely versatile and can optimize numerous business areas beyond customer service. The solutions from BOTfriends can be used in:

  • Customer service: Automation of inquiries, appointment bookings and status queries.
  • Purchasing: Smart process automation.
  • HR & internal communication: Increased efficiency in recruiting, onboarding and answering internal employee questions.
  • Tourism & travel industry: Comprehensive customer support throughout the entire travel journey, from finding the right offer to post-trip care.
  • Healthcare: Support for patients and relief for staff.
  • E-commerce: 24/7 customer advice and personalized product recommendations.
  • AI Workflows: Automation of back-end processes such as complaint management or inventory checks via the AI Workflows function.