8 practical AI agent use cases for your company

AI agents have long been more than just a trend - they are a real productivity booster for companies in a wide range of industries. Whether in customer service, purchasing or HR: with the BOTfriends AI Agent platform you can automate specific processes, reduce manual effort and offer users a seamless experience - around the clock, in multiple languages and across all channels.

In this article we show concrete application exampleshow companies are already successfully using BOTfriends AI agents to deliver real added value for customers and employees across all industries.

One of the most common areas of application for AI agents is customer service. AI agents take over repetitive tasks for your service employees, provide quick answers to frequently asked questions and prioritize requests intelligently. This ensures a higher first-time resolution rate and satisfied customers.

Typical scenarios:

• Self-service for FAQs: e.g. return process, delivery status, opening hours
• Ticket pre-qualification: Pre-sorting and forwarding to the responsible teams
• Integration with helpdesk systems: Seamless connection to systems such as Zendesk, Freshdesk or Salesforce
• Notifications in the event of faults: e.g. automatically communicate delivery delays or system failures

👉 Find out more about AI agents in customer service

In today's energy sector, customers expect fast responses - even at night, at weekends or in the event of faults. With our AI agents, you can ensure reliable, end-to-end customer communication and integrate them seamlessly into existing systems. Our platform is designed for critical infrastructures and also meets the highest data protection standards.

Typical scenarios:

• Meter reading report & tariff advice: without waiting loop, directly in the chat
• Automated contract information: Information on term, notice period, etc. at any time.
• Integration with SAP IS-U and CRM systems: for smooth data flows
• Escalation in the event of faults: Automatic forwarding to on-call services

👉 Learn more about AI agents for municipal utilities & energy suppliers

In online retail, seconds can make or break a purchase. BOTfriends AI agents guide your customers through the entire purchasing process, responding individually and empathetically to their needs and wishes. Advanced LLM technology allows you to maximize your conversion.

Typical scenarios:

• Product recommendations & advice: based on preferences, e.g. on sizes, colors or compatibility
• Abandonment prevention: Follow up on shopping cart abandonment
• Returns & shipment tracking: Transparent information after purchase
• Availability requests: inform in real time about stock & delivery times

👉 Find out more about AI agents in e-commerce

Internal company processes also benefit from AI agents. In purchasing, BOTfriends AI Agents support supplier communication, offer comparisons and requirement notifications. This reduces the operational burden and gives employees more time for negotiations and supplier management.

Typical scenarios:

• Automated supplier communication: Inquiries about prices, availability or delivery times
• Internal requirement notification: Simple dialog instead of complex forms
• Digital contract management: Request, store and manage documents
• Data preparation: Structured information for strategic purchasing
  

👉 Find out more about AI agents in purchasing

Travelers want quick information - ideally in their native language. BOTfriends AI Agents offer guests a personalized service along the entire customer journey, platform-independent and 24/7. To overcome all language barriers, you can offer service in over 120 languages through our multi-language feature.

Typical scenarios:

• Booking advice: on hotels, activities or cancellation conditions
• Local recommendations: e.g. sights, gastronomy, events
• Check-in & arrival information: incl. dynamic updates
• Real-time translation & language assistance: for international guests

👉 Find out more about AI agents for tourism

In public transport, fast information and flexible availability are crucial in the event of delays or strikes, for example. This can often lead to increased pressure on service hotlines. Our AI agents provide your passengers with reliable, situation-specific information and can be integrated into existing apps or websites.

Typical scenarios:

• Timetable information: daily updated, individual, available at any time
• Disruption & delay information: with push mechanisms and escalation
• Ticket advice: Information on fares, validity, zones
• Integration in passenger apps: e.g. via webchat or WhatsApp

👉 Find out more about AI agents for public transport

An AI agent can also provide valuable support internally: from the induction of new employees to onboarding and answering recurring questions. BOTfriends AI Agents relieve your HR team and promote knowledge transfer through a flexible connection to common HR systems or intranets.

Typical scenarios:

• Onboarding support: Information on tools, processes, contact persons
• Self-service for employees: e.g. vacation requests, payroll accounting, benefits
• Applicant communication: Automatic interim notifications or appointment arrangements
• Knowledge database access: Intelligent search for internal guidelines, processes or FAQs

👉 Learn more about AI agents for HR & internal communication

In the healthcare sector, every minute counts - both for patients and for healthcare professionals. BOTfriends AI Agents help to streamline processes and reduce the workload on staff without compromising on quality. As data security is a top priority for patient data, our platform is also strictly GDPR-compliant.

Typical scenarios:

• Appointment scheduling & reminders: automated, incl. calendar integration
• Information on treatments: e.g. preparation, procedure, aftercare
• Digital recording processes: Clarify standardized questions in advance
• Multilingual communication: for international patients

👉 Learn more about AI agents in the healthcare sector