Whitepapers & e-books on AI agents, automation and conversational AI

In an exciting industry benchmark, we examine the customer service of more than 400 German municipal utilities and highlight differences in customer expectations and potential for efficiency improvements.

Learn how to create intelligent, efficient and cost-saving customer service through a synergy of Static and Agentic Dialog.

Master the current customer service challenges of the tourism and hospitality industry.

Do your customers really want to talk to chatbots? Learn about the adoption rate of digital agents.

Learn how chatbots can be used in customer service in tourism, energy and B2B.

Learn how ESWE, enviaM and Süwag use their chatbots and get 7 use cases specifically for the energy industry + a detailed case study.

Learn where chatbots can be used in the pharma and medical industries and get 11 use cases specific to healthcare.

Learn how voice and chatbots can be used in e-commerce for marketing, sales and customer service. Including a complete customer journey.

Don't leave the success of your chatbot to chance! Learn how to test, optimize, and train your chatbots before and after release.

Identify the 3 biggest mistakes when planning Conversational AI projects and ensure the success of your chat and voicebots.