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Whitepaper: The acceptance of chatbotsAI workflows
AI workflows automate tasks and processes with the help of artificial intelligence. This gives your employees the freedom to concentrate on the really important issues.
Increase efficiency through AI automation
Reduce non-value-adding activities
Digitize & automate your processes
The challenge
The shortage of skilled workers is forcing teams to achieve more with fewer resources. Valuable working time is often wasted on routine tasks that do not create any direct added value.
This leads to increased pressure on employees, whose workload and stress levels are rising. In this environment, the need to increase efficiency while maintaining employee satisfaction is more urgent than ever.
The consequences
The consequences of the shortage of skilled workers and inefficient work processes are serious. Studies show that non-value-adding activities cause considerable costs and reduce turnover.
Increased operating costs
A study by IDC estimates that inefficient processes can cost companies worldwide up to 30% of their turnover.
Lower employee productivity
McKinsey research shows that employees spend up to 20% of their working time on tasks that could be automated.
Loss of competitive advantages
Those who fail to become more efficient through automation will fall behind more agile competitors - which can lead to a permanent decline in market share.
Revolutionize your business with AI workflows.Efficient process automation meets intelligent system integration.
The use of generative AI automates processes, freeing up valuable working time. This makes it possible to perform repetitive tasks efficiently while creating seamless connections between different systems and tools.
Fast setup
Thanks to the intuitive drag and drop editor, even complex automations can be modeled quickly.
Human Supervisor
Maintain full control thanks to a human supervisor who monitors and approves the automations.
Verification
Identify and verify your customers through integration with your internal tools and processes.
Channels
AI workflows can be integrated into Chatbot, Phonebot and Messenger - or operated completely independently.
Analytics
Analytics data can be used to monitor and further optimize the efficiency of your AI workflows.
System integration
Integrate your tools and systems directly into an AI workflow for in-depth process automation.
Maximize your potential with AI workflows
Experience revolutionary efficiency and integration: Automate your processes,
increase precision and reduce costs with intelligent AI workflows.
43%
Increased productivity
74%
Reduction of processing time for repetitive tasks
62%
Lower error rate for data-based processes
AI workflow examples
The possible applications of AI workflows are as diverse as our modern, digital working world itself.
Let us inspire you with a few examples.
Complaints management
Based on the user input, the workflow recognizes who is responsible for the complaint and automatically forwards it to the correct department.
Forgotten items
Forgotten items are photographed by housekeeping and stored centrally. The guest can use the bot to identify their item with a description or reference photo and arrange for it to be returned. The AI checks ownership based on the description or photo and other security questions.
Check inventory
The customer asks the bot whether the item is available in their local store. Thanks to system integration, the AI checks the stock and provides the opening hours at the same time.
Conversation analysis
The workflow analyzes the most frequent customer complaints across all conversations and creates a report for the service agent.
Transmit meter reading
The customer takes a photo of their meter and sends it to the bot. The AI recognizes the meter reading, verifies the customer and stores the value in the system.
Contract analysis
Incoming contracts can be checked fully automatically by the workflow. The results are summarized and sent to the employee.
"We can answer hundreds of customer inquiries automatically without any additional staff. This eliminates the need to hire and train additional staff. It has become so easy that time and resources can be saved to an unprecedented extent."
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Transmit meter reading
The customer takes a photo of their meter and sends it to the bot. The AI recognizes the meter reading, verifies the customer and stores the value in the system.
Processing of meter reading cards
The values and data from analog meter reading cards are analyzed in the workflow by the AI and stored in the system. Safety mechanisms sound the alarm if the deductions are too high or too low.
Conversation analysis
The workflow analyzes the most frequent customer complaints across all conversations and creates a report for the service agent.
Complaints management
Based on the user input, the workflow recognizes who is responsible for the complaint and automatically forwards it to the correct department.
Forgotten items
Items forgotten by guests are photographed by housekeeping and stored centrally. The guest can use the bot to identify their item with a description or reference photo and arrange for it to be returned. The AI checks ownership based on the description or photo and other security questions.
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Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et.
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Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et.
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Human Supervisor: Safety and control through human expertise
AI workflows are designed to maximize efficiency and automation. However, the final control always remains in human hands. The human supervisor monitors the processes executed by the AI and approves them.
This monitoring ensures that all automated processes meet the highest standards of accuracy and compliance with company-specific guidelines. This minimizes the risk of errors and increases the reliability of process execution.
Advantages for employees
Increased job satisfaction
By automating repetitive and monotonous tasks, employees can concentrate on more complex and customer-oriented activities.
Increased efficiency
AI workflows speed up processing times and improve responsiveness to customer requests, increasing overall employee efficiency.
Stress reduction
By reducing the volume of work while maintaining the high quality of service, employees experience less work pressure and stress.
Seamless system integration
The seamless integration of different systems and tools allows data flows and workflows to be automated across platform boundaries. This leads to the standardization of work processes, optimized data usage and increased flexibility.
This adaptability not only supports the growth and scalability of the company, but also promotes operational agility in order to be able to react to rapidly changing market conditions.
FAQs
AI workflows are automated processes within the BOTfriends X platform that can be used without programming knowledge. They help to perform tasks such as classifying and routing requests, recognizing intentions from emails and processing complaints efficiently and error-free. The AI takes over repetitive tasks and enables complex processes to be handled seamlessly.
AI workflows can be used in a variety of ways in customer service, for example for
- Automated response templates that are checked and approved by agents.
- Technical assistance and self-help via various channels (telephone, e-mail, chat).
- Automated processing of feedback and complaints.
This saves employees time, increases the accuracy of responses and allows them to concentrate on more complex inquiries.
Some examples of the use of AI workflows are
- Quality assurance through automatic evaluation of feedback.
- Tracking of forgotten items in hotels.
- Automated e-mail processing and classification of e-mail inquiries.
- Recognition and validation of images, for example in the event of complaints.
- Product advice and suggestions based on customer requirements.
- and many more!
The ROI of AI workflows can be calculated based on the time saved and the corresponding hourly wages of employees. In addition, efficiency improves, which leads to higher employee satisfaction and better customer performance.
The creation process can vary depending on the complexity and scope of the workflows. Generally, a workflow can be created within a few hours. In some cases, the effort may be higher, especially if extensive integrations and test phases are required to ensure that the workflows function correctly and efficiently.
Security and data protection are paramount when using AI Workflows. Strict measures are taken to ensure that all data is protected and only used for its intended purpose. The verification and identification of data is carefully carried out to ensure the integrity of the workflows.
The implementation of AI workflows is tested in several phases to ensure that they work correctly and efficiently. This includes extensive test scenarios and continuous monitoring to identify and rectify errors at an early stage. Feedback from users and agents plays an important role in the continuous improvement of workflows.
Your strategy conversation with AI experts
Would you like to find out how AI workflows can revolutionize your processes? Fill out our contact form and we will get back to you as soon as possible. Let's achieve your goals together.
- Specific AI workflow recommendations for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems (e.g.: SAP)