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BFX AI Copilot for service agents
Automated classification of requests and AI-supported email suggestions make ticket processing faster and more precise. The AI Copilot is your service agents' personal AI assistant.
Intelligent ticket classification
Agent Assist response generation
Ready for use in just a few minutes
Your service employees are under pressure
The pressure on service agents is constantly growing: they are faced with an ever-increasing workload, more complex inquiries and rising customer expectations. In addition, they are expected to serve multiple channels and always respond expertly, quickly and empathetically. These pressures often lead to overload and leave little room for building genuine customer relationships.
The AI assistant for your agents
The BFX AI Copilot provides every service agent with a powerful AI assistant that tracks down information at lightning speed, helps solve complex queries and performs routine tasks in the shortest possible time. Because it accesses your knowledge base, the answers it provides are reliable and accurate.
This allows agents to be trained more quickly, work more productively and focus more on the essentials: building deeper and long-term customer relationships.
"We can answer hundreds of customer inquiries automatically without any additional staff. This eliminates the need to hire and train additional staff. It has become so easy that time and resources can be saved to an unprecedented extent."
Increase the productivity of your service agents by up to 50% -With BOTfriends AI Copilots
Depending on the use case and depth of integration, a significant increase in productivity can be measured after implementation.
Take the pressure off your employees with the following features and automate manual and repetitive processes.
Intelligent ticket classification
The AI Copilot analyzes the content of each incoming ticket and automatically assigns it to the appropriate category. Intelligent classification then forwards the ticket directly to the relevant specialist department so that it can be processed more quickly and efficiently.
Agent Assist response generation
With Agent Assist response generation, the AI Copilot supports the service agent by automatically generating the appropriate response based on the ticket information. This response is immediately ready for use and can be adapted by the agent if necessary and sent directly to the customer.
AI generated summary
With the AI Summary feature, the AI Copilot analyzes the ticket and creates a concise summary of the request. Even complex issues are presented clearly and comprehensibly, allowing service agents to quickly get to the heart of the problem. This saves time and enables more targeted processing of customer inquiries.
Access to internal & external knowledge
The AI Copilot accesses a comprehensive knowledge base that contains both internal and external knowledge sources. As specifications and innovations are constantly changing, the AI Copilot supports the service agents by always providing them with the latest information. This means that the agents are well informed at all times and can provide well-founded answers without having to carry out laborious research themselves.
Real-time translations
Real-time translation allows users to make requests in their preferred language, which the AI Copilot translates immediately. The service agent can respond in their own language and the Copilot automatically delivers the answer in the user's preferred language. This ensures smooth, multilingual communication without language barriers hindering the flow of service.
Your strategy conversation with AI experts
Find out in detail how the BFX AI Copilot relieves your service staff. Fill out our contact form and we will get back to you as soon as possible.
- Specific BFX AI Copilot recommendations for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems (e.g.: SAP)