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Prebuilts, or also prefabricated knowledge bases, are a collection of contents for certain Chatbot use cases. Chatbots live from content taught to them. In order to develop a chatbot, it is important to enrich it with content, i.e. questions and answers. The more content he has, the broader his knowledge is and the more answers he can give. Prebuilts help with development and can be used as "boosters". If, for example, you want to set up a chatbot in the IT support area, it is very helpful to be able to fall back on such ready-made knowledge bases, so that a basic stock of content is already available, depending on the use case.

How are Prebuilts structured? 

Prebuilts consist of Possible questions, entities and answers. In order to increase the speech recognition of a chatbot, it is important to deposit many different question possibilities for an intention. Furthermore, entities and answers belong to every intention. Prebuilts contain ready-made exemplary answers that the customer can adopt 1:1, but also, of course, to the company, the character and tonality of the chatbot.

How can Prebuilts be used? 

Prebuilts are usually easy to integrate. In most cases, the prebuilts are integrated via the NLP service used. There is often a one-click integration with which you can quickly and easily import required content. Another possibility to work with Prebuilts is the integration within Intent Management Platforms (IMP). These platforms are designed to make content-specific changes quickly and easily.

Which Prebuilts are already used sensibly? 

There are already many sample prebuilts available that can be integrated into a chatbot. The Smalltalk Prebuilt is certainly one of the most frequently used prebuilts. This is also very useful, because if you look at a typical communication of a user with a chatbot, some small talk questions like "How are you doing?", "How old are you? However, there are also other prebuilts, such as weather, news or restaurant bookings. Here you have to pay attention to the languages in which these prebuilts are available. Overall, prebuilts can help you get started in some areas and help you develop a chatbot.

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