6 Essential Tools for Customer Success Managers
Satisfied customers are the cornerstone of a successful company....
Acceptance of chatbots - Do my customers even want to use a virtual assistant?
When companies are considering the use of voice and chatbots, the...
Chatbot Use Case: Customize your chatbot to your users (Part 2)
How should your chatbot be designed?After looking at the first part, we...
Chatbot Use Case: Customize your chatbot to your users (Part 1)
When developing a chatbot, it's not enough to focus solely on...
How do chatbots and voicebots work?
What actually happens in the background when you send a chatbot or voicebot...
20 Chatbot KPIs - How to measure the success of virtual assistants
Although chatbots are gaining acceptance among customers, they still arouse...
How to build a successful Conversational AI team
For a long-term conversational AI strategy, it is essential to internally...
How do I train and optimize chat- and voicebots?
Training your virtual assistant is essential for short-term improvements in...