Chatbot ROI Calculator
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Whitepaper: The acceptance of chatbotsWhatsAppConversational AIChatbot integration
Create chatbots intuitively in the BOTfriends X platform and integrate them into your desired channels such as WhatsApp.
One chatbot platform - countless use cases
WhatsApp is used by millions and is therefore an important interface for direct customer contact. Many see it as an important service channel and expect high-quality support around the clock. With BOTfriends X, you can use Conversational AI and Generative AI to develop smart chatbots and integrate them seamlessly into WhatsApp. Your virtual agent can handle up to 80% of support requests automatically, resulting in faster response times and efficient cost reduction in customer service.
Integrate knowledge base
Upload documents or website links to our chatbot platform to automatically train the bot with your information. Within minutes, the chatbot is ready for use in WhatsApp. This eliminates the need for lengthy initial training and manual insertion of questions and answers - Generative AI technology takes care of this process for you!
Bookings & Reservations
In industries such as hotels or travel agencies, the WhatsApp chatbot can automate bookings, reservations and appointment requests. Customers can book or change appointments directly via WhatsApp, which simplifies the booking process and reduces the workload of service agents.
Order status & shipping information
Improve the customer experience with the integration of WhatsApp in BOTfriends X by offering your customers quick and convenient access to important information. Seamless integration with ordering systems gives customers instant help with frequently asked questions.
Why you should automate your customer service with BOTfriends X & WhatsApp
The integration of WhatsApp into the conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with chatbots:
Increased range
WhatsApp is one of the world's most popular messaging platforms. The integration allows you to reach a wider group of customers and interact with them directly, no matter where they are.
Improved customer interaction
With WhatsApp, you can offer fast and efficient communication. Customers can make inquiries around the clock and in different languages and receive answers in real time, which demonstrably increases customer satisfaction.
Automation of routine requests
Thanks to the chatbot, frequently asked questions can be answered automatically, which reduces the workload of your service agents and cuts customer service costs at the same time.
Integration with other systems
BOTfriends X enables seamless integration with existing CRM and ERP systems to ensure a consistent customer experience across different channels.
Analytic tools
The integration of WhatsApp into the conversational AI platform BOTfriends X provides valuable insights into customer interactions and preferences, which contributes to the continuous improvement of your customer service.
Integrate applications and automate your service
Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.
