Problem: Increased volume in customer service within the telephone and email channels. The majority of enquiries are repetitive.
Where: Stadtbau Würzburg website
Solution: A chatbot that professionally supports Stadtbau GmbH customers on the website in getting answers to questions about their flats or their tenancy. People interested in flats and houses are redirected to the search form on the website.
Goal: Increased customer satisfaction and 24/7 accessibility.
ClientStadtbau WürzburgYear2019Linkhttp://www.stadtbau-wuerzburg.de/