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Whitepaper: The acceptance of chatbotsAI-based chatbots and phonebots in the healthcare sector
Optimize your communication with patients or customers and make your appointment scheduling, inquiry processing and information provision more efficient. All secure and GDPR-compliant.
Challenges in the healthcare sector
The healthcare sector is facing increasing challenges in customer service.
Efficient AI solution for the healthcare industry
With BOTfriends, companies in the healthcare sector are revolutionizing their service processes. By using intelligent chatbots and voicebots, inquiries are processed quickly and accurately. Our customized solutions offer round-the-clock support and are able to handle a large number of requests simultaneously.
Increasing customer demands on service
62%
state that difficulties in contacting a healthcare provider, including a long time on hold, are a knock-out criterion when choosing a healthcare provider.
60%
of consumers in the healthcare sector expect omnichannel communication. They want to receive quick help with various concerns via all channels.
42%
say that the ability to make and change appointments online plays an important role in the choice of service provider.
"The collaboration with BOTfriends is simply fantastic. The workshops are extremely supportive and motivating. The open communication allows us to share our ideas freely and develop great solutions together. Their reliability has enabled us to deliver high quality results. Working with them has been one of the best experiences I've had so far."
"The collaboration with BOTfriends is simply fantastic. The workshops are extremely supportive and motivating. The open communication allows us to share our ideas freely and develop great solutions together. Their reliability has enabled us to deliver high quality results. Working with them has been one of the best experiences I've had so far."
The AI solution for the entire healthcare sector
Medical service providers
Application examples: Appointment management, customer support, order management
Pharmacies
Application examples:
Online advice, provision of information, order processing, checking availability
Clinics
Application examples:
Appointment management, treatment information, prescription telephone, employee assistance
Medical centers and practices
Application examples:
Appointments, patient information, prescription requests, appointment reminders, prescription telephone
Laboratories
Application examples:
Querying findings, sample tracking, questions about tests, logistics planning
Care facilities
Application examples:
Visitor information, care planning, complaints management
Support your customers / patients with a wide range of concerns,around the clock, on every channel and in all languages.
Appointment management
Making appointments already covers the majority of daily service requests. By integrating the bot into your telephone system, for example, you can take your automation to the next level. The bot recognizes the type of appointment and collects all relevant data. Proactively remind your patients of upcoming appointments to avoid idle time.
Patient information
Staff have to deal with many queries that patients could simply answer themselves - such as opening hours, treatment offers or medical instructions. With just one click, you can import your FAQs and information data sheets into the platform and the bot will automatically answer a wide range of queries.
Handover to medical professionals
The bot is available around the clock and relieves the staff as much as possible. However, if a request requires specific expertise, it seamlessly transfers the conversation to the medical staff. This ensures that your patients receive the right support at all times - whether digitally or in person.
Seamless integration into your tools, systems & processes
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
Data protection and transparency.Our platform meets the highest standards.
Our platform is 100% GDPR-compliant. All patient data is encrypted and stored securely. This ensures the privacy of all data at all times.
Our platform already meets the requirements of the EU AI Act. We follow the highest ethical and technical standards and clearly labeled bots ensure transparent communication.
Our platform is BFSG-compliant and therefore meets the high requirements for accessibility. Our solutions should be accessible and usable for all people - without barriers and with maximum convenience.
Chatbots, phonebots & automation - all on one platform.Supported by Generative AI.
Create chatbots and phonebots that respond just as intelligently and nuanced as a human in just a few minutes.
No Code
Create and train AI bots even without development skills. Our No Code solution makes it possible.
Human Handover
If a chatbot does not have a suitable answer ready, it can forward your users to your employees via live chat.
Multi-language
Offer multilingual support. Your bot understands and responds in more than 120 languages.
Role Management
Work as a team on your bot projects and decide who should have access to what.
Analytics
Analytics data can be used to monitor and further optimize the success of your bot projects.
Your bot grows with
A new API? Another channel? No problem - you can expand and scale your bot setup at any time.
From project start to go-live:We accompany you on your Conversational AI Journey
At BOTfriends, we stand for more than just an intuitive conversational AI platform. To ensure that your vision becomes reality, we are always on hand as your expert advisor, problem solver and partner.
Together we develop your bot concept, the conversational design and support you with our experienced team of developers and success managers during project implementation.
Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.
Find out more about our process and shape the future of communication with us. We look forward to advising you individually and creating a tailor-made use case for you.
Your strategy conversation with AI experts
Want to learn how our innovative Conversational AI solutions and chatbots can revolutionize your customer communications? Fill out our contact form and we'll get back to you right away. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems