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Whitepaper: The acceptance of chatbotsChatbots & voicebots on a platform for e-commerce
With our AI Agent platform, we offer flexible and efficient solutions that inspire your customers in e-commerce. Whether product recommendations, stock queries or real-time updates on orders - increase customer loyalty and sales sustainably with the help of smart bots.
Challenges in customer service
E-commerce is facing increasing challenges in customer service. Customers expect fast, round-the-clock help and smooth processes. Due to the high volume of inquiries, which often concern standard questions about orders, delivery status or returns, teams quickly reach the limits of their capacity.
Efficient AI solution for e-commerce
With BOTfriends, e-commerce companies are revolutionizing their service processes. By using intelligent chatbots and voicebots, inquiries are processed quickly and accurately. Our tailor-made solutions offer round-the-clock support and are able to handle a large number of inquiries simultaneously.
Why you should choose BOTfriends
High conversion rates through personalized advice
Our bots use data to provide customized product recommendations and support customer decisions.
Multilingualism and channel customization
Our AI agents are customizable for different languages and communication channels (web, app, phone) - ideal for international stores.
Cost reduction through automation
Reduction of support costs by relieving customer service and focusing on more complex requests.
Real-time customization and scalability
New products? Changed print run? Easily adapt to seasonal demand and events in e-commerce.
Support your customers with a wide range of concerns,around the clock, on every channel and in all languages.
Requests for availability and stock
Is the product available? No problem - by integrating product management software, the bot provides an immediate response to stock requests and reduces waiting times to secure potential purchases.
Faster closing of sales
A purchase without detours: Let your customers complete the payment directly in the chat or by phone call. This allows them to start and end the ordering process without having to leave the app or website.
Intelligent product finder
Which product suits my needs? The chatbot guides your customers through the selection process - with just a few questions about the desired product type and specific preferences.
Collecting feedback toimprove the customer experience
Get feedback directly from your customers - after purchase or during use. Your chatbot asks for opinions and provides valuable insights that will advance your strategy.
FAQs
Up-selling and cross-selling
Returns management
Image search
Notification of availability
Abandoned Cart Recovery
Foreign languages
Shipping and delivery information in real time
How Roller achieved an automation rate of 72.5% with BOTfriends of 72.5 % with BOTfriends
Fast integration into existing systems
Integrate AI Agents quickly and easily into your existing CRM and e-commerce systems. Thanks to flexible APIs and intuitive interfaces, you don't need developers to create seamless connections and benefit from the advantages of a centralized solution. This saves you time and resources and optimizes your business processes immediately.
From project start to go-live:We accompany you on your Conversational AI Journey
At BOTfriends, we stand for more than just an intuitive conversational AI platform. To ensure that your vision becomes reality, we are always on hand as your expert advisor, problem solver and partner.
Together we develop your bot concept, the conversational design and support you with our experienced team of developers and success managers during project implementation.
Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.
Find out more about our process and shape the future of communication with us. We look forward to advising you individually and creating a tailor-made use case for you.
Your strategy conversation with AI experts
Would you like to find out how our innovative AI agent solutions and chatbots can revolutionize your customer communication? Fill out our contact form and we will get back to you as soon as possible. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems (e.g. Shopify)