Chatbots are finding their way into more and more industries, including the pharmaceutical and medical sectors. They can make everyday life easier for patientsThey can make everyday life easier for patients, doctors and company employees:

For example, patients can be supported before and after treatment. Doctors can find out quickly and at any time of the day about the interactions or other properties of drugs, and sales staff can prepare for customer meetings with the help of a bot.


In this blog post, we introduce you to 10 chatbots from the pharmaceutical and medical industry:

1. a chatbot for diabetes patients

The chatbot Sophia from Novo Nordisk is available to diabetes patients via the diabetes portal Cornerstones4Care. diabetes portal. She answers patients' questions about nutrition, educates them about the disease and provides support for a healthy lifestyle.

Within half a year Sophia conducted 11,000 interviews and answered 27,000 questions. The Danish pharmaceutical company decided to use a chatbot after it noticed increased traffic on the website between 11pm and 1am. With the chatbot, website visitors can now be advised outside business hours. 

Chatbot Sophia supports diabetes patients

2. with a chatbot against sleep disorders

The Chatbot Nina from Sanofi was introduced for the same reason: The company noticed that a particularly large number of people visited the Team de Nuit's website at three in the morning. Nina was developed for people with mild sleep disorders. The bot is available 24/7 and recommends its users, for example, the sleep mode on the iPhone, which can be used to adjust the brightness of the display.

In order to increase consumer acceptance, the company involved its customers in the development of the chatbot and had them vote on Facebook, for example, whether the chatbot's avatar should be called Tom or Nina:

Social Media Post on Chatbot Nina

3. a virtual assistant as a personal companion for diabetes patients

The virtual assistant Sugarpod from Wellpepper is aimed at diabetes patients. Among other things, the bot tracks the user's meals and their blood sugar concentration. It can also be controlled solely by the user's voice. Furthermore, it is able to scan the feet of the patients. This additional function is particularly valuable for diabetic patients, as Diabetes can lead to damage to vessels and nerves, and the feet are particularly often affected.

4. up-to-date information on Corona through a chatbot

The Corona Chatbot by BOTfriends provides information on Corona: users can find out about the symptoms of the disease, exit restrictions or testing options.

The BOTfriends Corona Chatbot informs about the latest Corona editions

5 A chatbot as a health coach for patients

The chatbot Healthily from helps users to inform themselves about various medical conditions and to keep an eye on their health, mental health and fitness.

The chatbot informs the user about flu symptoms

6. a chatbot as a personal helper for anxiety and depression

Woebot was developed to help people with anxiety and depression. He contacts users on daily basis and helps them with exercises to cope better with their everyday life.

Chatbot Woebot helps patients with anxiety and depression

7 A chatbot as a training tool for sales staff

Kebot was developed to train sales employees and to support them after customer meetings. With the help of a questionnaire, employees take notes after a sales meeting and evaluate themselves and their performance. By using Conversational AI, the questionnaire can be filled out via chat as well as via voice instructions. This makes everyday life easier for the sales staff, as they can fill in the questionnaire as they are on the way to the next customer.

All entered data is stored in real time in the CRM system of Roche Pharma and forms the basis for training materials and further sales talks. The employees get a personal access. This allows the training of the employees to be personalized and to prepare them as individually as possible for upcoming sales talks.

8. a chatbot as an advisor for doctors

The Safedrugbot chatbot is available to doctors via the messaging service Telegram. It supports them by providing the necessary information for prescribing medication to expecting and nursing mothers.

The Safedrugbot chatbot advises doctors on the care of expectant and nursing mothers.

9. A chatbot as an advisor for patients

The chatbot Ada carries out an initial preliminary diagnosis with the user by asking detailed questions about symptoms and then assigning them to possible clinical pictures.

Afterwards, he gives recommendations for further action and offers the user the possibility to record the course of the disease or an improvement or worsening of the symptoms.

The chatbot Ada asks users detailed questions about symptoms.

As you can see, there are many possible uses for chatbots in the pharmaceutical and medical industry. You can find even more use cases in our white paper: