Conversational office

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A conversational office refers to corporate communication that is based on the use of Chatbots and voice assistants to a large extent. This is because many communication processes take place within companies that can be automated. It already starts with employer branding, where, for example, chatbots run on the website or on Facebook Messenger, which provide information about job opportunities or exciting facts about the company.

application processes

Recruiting can also take place via bots. For example, a user can answer certain questions that enable the chatbot to display suitable job postings. The application process can then also be integrated within the messenger, as functions such as uploading CVs or sending the applicant an interview video are also possible. After successful employment, the chatbot can still keep in touch with the previous applicant and take over an onboarding process: "Where can I find my pay slips?", "Where can I actually apply for leave?" - are thus answered immediately.

Office support

In addition, chatbots can become everyday assistants to employees in companies and, for example, always provide information about the offers in the canteen or remind them that the shuttle bus is leaving soon, order taxis, find out telephone numbers or even take over IT support. The topics are numerous. In summary, the use cases described above offer a lot of potential for automating internal communication in companies, whereby companies with the goal of becoming a conversational office can save resources in the long term and build a close relationship with their employees.

Conversational office

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