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Whitepaper: The acceptance of chatbotsAI chatbot & voicebot case studies
Numerous companies from a wide range of industries rely on the virtual assistants from BOTfriends. We are always at your side as a strong partner from the start of the project until after it goes live.
How ROLLER handles complaints automatically thanks to smart AI workflow
With the introduction of a chatbot, ROLLER wanted to increase accessibility, strengthen the self-service area and relieve the agents. The digital assistant "Dea" now clearly shows how successful a chatbot can be if a company recognizes the need and implements an AI solution in a targeted manner.
72 %
Automated chats
Ø 7.890
Automated messages per month
10.116
minutes saved by the chatbot in the first month
How TUI Cruises delivers with chatbot Thies even at peak times
Chatbot Thies went live in just 5 weeks and, thanks to its extensive knowledge base, answers all questions about TUI Cruises' cruises automatically and reliably.
130.000
Automated conversations at peak times
1.300
stored topics
500.000
News in the last 12 months (as of 11/25)
HR chatbot Robert is available to employees 24/7 and recognizes 97.5% of all requests.
How Herolé is improving the quality and accessibility of its customer service with AI chatbot Hermine.
How Karl answers standard questions and achieves top marks in customer service
Süwag Vertrieb AG & Co. KG supplies over 800,000 private customers. To provide them with round-the-clock support, chatbot Karl is on hand to automatically resolve a wide range of issues.
70.000
Automated news in the last 12 months (as of 11/25)
Our customers speak for themselves
