BOTwiki - The Chatbot Wiki

A

AI Task
AI Workflows
Aleph Alpha
Artificial General Intelligence (AGI)

C

Channel Connector
Chatbot
Clustering
Collected Data
Confidence Score / Confidence Level
Contact Center AI (CCAI)
AI Context
Contextual Awareness
Conversational AI Platform
Conversational Analytics
Conversational Copywriting
Conversational Design
Conversational Map / Conversational Flow
Conversational Office
Conversational Testing
Custom GPT
Custom Voice

E

Edge Case
Entity

F

(Default) Fallback Intent
FAQ Bot

G

Generative AI
Guided Communication

H

AI hallucinations
Happy Path
Human Handover
Human in the Loop
Hybrid Human Chatbot

I

Insult rate
Intent

L

LangChain
LangSmith
AI Latency

M

Machine Learning
Markdown Prompts
Messenger Services
Model Context Protocol (MCP)

N

Natural Language Processing
Natural Language Understanding (NLU)

O

On Premise Chatbots
Chatbot Operations

P

R

RAG (Retrieval Augmented Generation)
RCS - Rich Communication Services

S

Sentiment analysis
System Entities

T

AI Temperature
Tone of Voice
AI Tokens
Chatbot Training
Training phrases / utterances

U

V

W

Wizard of Oz Experiment
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